It was historically related to the company prior to the ownership., An indemnification situation is Rentokil or any of these guys would get sued and they'd go back to the sellers. I don't know if you take ten pest control companies out there, maybe one of them would be able to tell you how many miles are technicians have driven? Paul Giannamore: Ive got to take my vitamins after I was on the road if you know what I mean, John. ". My head of marketing lives in Nashville. Patrick Baldwin: I didn't mean to bring it up. John describes the nuanced difference between success and excellence as his company has grown. We brought something to a close. He's a guy that's been around for over 35 years. Rentokil has done a great job acquiring quality platform businesses, allowing them to run somewhat standalone but still taking some key people., Some of the deals that I've worked on, they've taken some key individuals within the platforms that they've acquired and allowed them to ascend the throne to greater regional or even national type positions. It means something in an organization., Patrick, I've talked about this on The Buzz before. Previously John held various senior management roles at Cintas Corporation. You and I talked about some of the acquisitions that we've all wanted to make. It turns out that in the future when asked this same question, John can reference this episode. One last thing on route density. That's pest control and that's what we're growing, particularly in North America. enviando un correo electrnico a It does take humility. When the company that I was working for was bought by someone else, I had to go, This is not like a career here, right?, Paul Giannamore: I don't plan to be on a plant forever. Patrick Baldwin: In KPIs, you've made the reference twice this fear of failure or this anxiety. For example, you've got a bad environmental issue where you sold a software program that you don't have title to. If I remember, you came on board and there was a transitionary period where Vic handed it off to you. Bruce has been around longer than that. Let's have these discussions about it now as opposed to when the deal is done and everyone's pissed off., John, your team has done a fantastic job over the years. The job was posting and he was good at what he did and the like. It's a market where Rentokil is thin and Anticimex isn't there at all. You build this knowledge of a service history with that customer., One of the things that we didn't know, and we didn't know until we tested it was I had the hypothesis that newer customers are more of a pain in the butt than older customers. One of the main issues I've had with ServiceMaster is that if I do a deal today, I don't know if I have a disagreement if those people are going to be around. The reason why our deals typically work out, Paul, is they fit the way we're thinking about things. Rentokil, from a cultural perspective, is interesting in North America because it is an amalgamation of a lot of different businesses., If you think about it, years ago, that business was doing less than $100 million in revenue prior to buying Ehrlich. They come back. He was a bellwether for a lot of what was inside Ehrlich, Presto-X, Western, and the like. John Myers: One of the things is that we are dedicated to doing it the right way, the legal way. Patrick Baldwin: Lets do it right now. As an outsider looking in, how would you describe Rentokil culture? Alex started in 05. They're quitting for other jobs. He was so good at what he does. John Myers: There are a couple of things that come to mind right away. Rentokil North America Careers and Employment | Indeed.com If you think about it kind of logically, you're running your business, you get a new residential pest control customer, that customer probably has some problems, so it's more expensive to do the cleanout. One of the most important things that we try to impart is a willingness to hear about better ways to do things. As a matter of fact, when we bought the West Coast Western, some people call it the Best Western. Ep 30 - John Myers, CEO of $1.5 Billion Rentokil North America For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Paul Giannamore: We were a week away from a deal a couple of years ago with a $40 million transaction with Rentokil. I have the old capital structure built out. I'd value that business. Paul Giannamore: I have no idea why I know that. John Myers: Long time ago, we started talking about this concept of success versus excellence. In pest control, it's been relatively stable. How the heck did you get to where you are today running up a North American business pushing $1.5 billion in revenue?. Paul Giannamore: I never get hung up on this whole brand issue. Let's see if a Connecticut kid can live in New Orleans and sell to Southerners. I was kicked out of my first customer on day two on the job. Its the same thing with Terminix. Mosquitoes are a form of pest control. Are we thinking the regular suspects are going to do a little bit more? Its easy to get into that trap., If you're creative, you're dynamic, and you have a bias towards action, you start thinking about solutions without the why. John Myers: I hate to do that to him because it probably allows someone to figure out his age., Paul Giannamore: You take one look at him and youll know he's old., John Myers: Let's say he was with the company for 35 years. John Myers: You spent some time in Philly. John Myers Overview CB Rank (Person) 51,917 Primary Job Title President and CEO Primary Organization Rentokil Initial Location Reading, Pennsylvania, United States Regions Great Lakes, Northeastern US Gender Male LinkedIn View on LinkedIn John Myers is a President and CEO at Rentokil Initial. Rentokil Initial plc, together with its subsidiaries, provides route-based services in North America, the United Kingdom, rest of Europe, Asia, the Pacific, and internationally. I do think about wage and hour a fair amount because it's hard to be in compliance on wage and hour in a distributed model sometimes. He learned a lot at Cintas. Texas is a tough market for all acquires. Nous sommes dsols pour la gne occasionne. If I had a parachute and dropped you in as CEO of a $5 million business, you run a $5 million pest control business. John, after the Allgood transaction, I remember in the Southeast, there was a lot of smoke and hot air blown around the Southeast about how Rentokil did the Allgood deal and axed a lot of heads. Everyone always talks about it. You deal with this stuff too as all acquirers do.. Additionally, it offers a range of healthcare waste management services comprising the collection, disposal, and recycling of hazardous and offensive waste produced by businesses and organizations associated with the provision of healthcare; and color-coded sharps disposal bins to deal with various types of waste. Twelve years later, he's adapted to a new way of thinking and doing things. I didn't mean it to come off in any way.. They're not taking ride alongs with technicians at random intervals. Se continui a visualizzare It's more about the process, that Rentokil is built to help itself and they have done a great job with that. If I hear that we have lots of slips, trips, and falls, I'm immediately wondering, Is our shoe program correct? We give all of our colleagues free shoes. Why aren't we selling a little more of that? John Myers: They said, We want you to go to San Antonio and be the plant manager, not the number two be the number one. I said, Im not sure I want to do that. I learned another important lesson. I kid you not, there are signs so we can pull out quickly in case there's a gunfight in the parking lot at Walgreens. pour nous faire part du problme. Was it him going out and trying to talk to customers to understand what the organization is doing right or wrong?, A lot of owners started in the field. Si continas recibiendo este mensaje, infrmanos del problema Big things that allow businesses to scale rapidly are having the appropriate organizational design and having the appropriate incentive structures. Oops! John Myers 57% approve of John Myers's performance Company size more than 10,000 Industry Personal Consumer Services Link Rentokil North America website Rentokil North America is comprised of over 10,000 expertly trained colleagues operating 40+ brands across the United States and Canada. Pre-COVID, I used to spend a lot of time in the field. There's a lot of them. With regard to Rentokil North America, I don't have to worry about deal execution risk. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de How do you get yourself in the mindset to be successful every day?, John Myers: First of all, I work for a boss that is bright. Around the edges, it's helpful but that's not something that you would use to choose Rentokil versus any other acquirer necessarily. We then had Allgood. Every day, I see every accident report in North America. Hes a good people person who understands how people are thinking. Caso continue recebendo esta mensagem, It offers a range of pest control services from rodents to flying and crawling insects, as well as to other forms of wildlife management for commercial and residential customers. The average Rentokil Initial salary ranges from approximately $25,000 per year for Horticulturist to $100,001 per year for Senior Financial Analyst. Once they stick around with the business for longer than eighteen months, the technician builds a relationship. Sellers always have questions about it. Patrick Baldwin: I've got a few. If you're not having a good year or you haven't had a couple of good years, have a couple of good years before you apply for a job. John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion There are good people there. They described a $200 million business in North America in an industry that was probably at the time $6 billion run by a European group based in the UK where they were dominant. What they did with the people and all that was one of the smartest moves that they made. If you set that up, right on the front end, in a lot of ways, you can almost set it and forget it and I know that's not right but it covers all sorts of manners of sins if you have that stuff set upright. Going back to when you talk about strategy, I was going to ask you how Orkin, Terminix, and Rentokil North America missed the boat on residential mosquitoes or how all of you guys are so far behind. What problem are we trying to solve here? We've morphed into opinions, beliefs, and stuff. When you create that environment even when you didn't bring your A-game, you're smart enough to hear a better answer and you react accordingly.. That guy is not going to do 30 hours of training on that. It's both, Paul, fearless to go out there and hear the bad news and interested in hearing it so that we do better. Other OTC - Other OTC Delayed Price. The data is there. Let me give you an example. If you start thinking of that type of math, then you understand that if you want to implement things consistently with 9,000 employees, you can't be winging it. I don't know if John said it in this interview, but we've talked about it quite a bit. They were bright. Paul Giannamore: They come over to learn the right way to do things. Someone's going to call up and say, I've got blank. No kidding. We're backing into the spot? I said, Safety first. What can I tell you?. On top of that, it has to be a brand that will allow you to hold your business, not lose it. Paul Giannamore: I do stuff all over the place. I got lucky, Paul. Of the 9,000, 3/4 are frontline colleagues doing work out there in a vehicle, answering a phone, or selling something. Every one of our jobs internally is posted for people to apply., We only have two requirements. One of my previous colleagues, a guy named Scott Cook, who was head of HR and a real helper to make me better as a manager said, We got to work on your ability to compartmentalize things and put them into boxes. Advertisements. I'm not one of those who wake up at 2:30 AM and can't sleep. It would be an important transition for me to remember how to be more hands-on on the stuff that you have to be hands-on when you're a $5 million business. It was a packaging company and it was called American Can Company. By reinforcing the message from the top level, it does those things better than just hoping it happens." . John opens up about fear of failure, a trait he shares with Rentokil Initial CEO Andy Ransom. All these guys are working together in a tightly choreographed process.. My gut tells me Rentokil is somewhat of a hybrid. per informarci del problema. We tried them and it didn't work. It's you getting that working relationship with the customer and they become less and less expensive or inversely more and more profitable to serve over time. If it was residential, you'd probably take three years to transition it., There are always exceptions to the rule. They're going to put me with their best guys. Why are we doing this? John's been around. Get John Myers's email: m****3@aol.com, phone: (215) ***-*146, and more. Paul Giannamore: You leave Cintas. Fast and chaotically means not profitably. John, thanks for coming on The Buzz. I didn't know if that was a leave-over so to speak from your prior career of being a biz dev guy or if you looked at it from a CEO perspective and thought to yourself, I got to be out there with these customers. Early on, they were figuring out the way to get to $10 million revenue inside Reading, the small middle of nowhere, like, We need to get to a significant scale in this finite area before we start. He said, One of the best decisions that we made is to focus a lot of our efforts in a small area to own market share. What thoughts go into your mind when you think about density, market share, and running your business?