openreach head office contact number

Find out moreBritish Telecom My Old Job I Loved. Keep your email factual. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. 01800000. London, United Kingdom. 0800 028 4387 Monday to Friday, 8am - 6pm Saturday, 8am - 1pm Get in touch New Business Want to find out more about how we can keep your business moving? 10690039. We like to give our customers a personal, local touch. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Offices, reviews and public commentary for UK companies. Please use this BT Openreach number 0800 0232023 if you spot any of the following so they can attend to it quickly: BT Openreach also want to know if any of their work in progress or recently completed, concerns you as follows: If youre looking to inform BT Openreach about a new build home, go to the Openreach website to report one of the following; You can do so by calling 0800 023 2023 (option 1 + option 1). Five ways we're rising to the rural broadband challenge, Ultrafast full fibre is changing how we work and live. Find out when to get in touch Report damage or safety problems If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know. Below are some executive team members name of Openreach corporate office United kingdom. I found most of these alternatives on forums on the Internet. We've resolved over 70,000 complaints about providers in the communications sector January 2016 to December 2017. [4] The resulting organisation, Openreach, opened for business in January 2006 and reported directly to the BT chief executive. 696 talking about this. [28] Openreach are accountable to each of the telecoms providers, as well as Ofcom. We use some essential cookies to make our services work. million verified professionals across 35 million companies. Openreach Limited runs the UK's digital network. Learn about our diversity and inclusion agenda. Go to Solution. [29], In August 2015, Labour MP Chris Bryant called for Openreach to be split from BT, criticising the infrastructure and stating that it is too slow to fix faults and install new lines. Alternatively you can call us on 0800 023 2023 (option 1). What can I do? Help and support; Contact BT; , Openreach, which is responsible for maintaining BT's national UK phone and broadband network, takes a lot of flak from both ISPs and consumers alike for customer service failings , BT Headquarters. How do I check if an engineer is from Openreach? If they dont have a badge, dont let them in. We have a range of cars and commercial vehicles for sale. 1 Braham Street For corporate enquiries only call or write to us at our registered office: 020 7356 5000. 31 March 2022, Next statement date 24 March 2024 And not forgetting our very own engineers who play such a crucial role in building the broadband network that keeps Northern Ireland connected. Read this document:Code of practice for residential customers and small businesses. . You can contact us through our chat facility. But were independently governed. Learn about our latest performance, and of course, check the numbers. If one of our engineers is coming to your home or business for any reason, theyll call or text you first to check youre in, get some details about your address (like where to park), and tell you roughly when theyll get to you. Genesys named a 2022 . Subsequently, the committee confirmed that in case of an attack on the UK there was nothing at this point that could be done to stop Chinese infiltration attacking critical national infrastructure. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Please help update this article to reflect recent events or newly available information. You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. ", "Openreach demonstrates world's first 100Gbps broadband connection", "Openreach extends Gfast broadband roll-out", "Openreach Aim for 15 Million UK FTTP Broadband Premises by 2025", "Openreach adds 26 locations to G.fast roll-out", "GLA Conservatives London is One of the Slowest EU Capitals for Broadband", "Why Britain's broadband is heading for the slow lane", "BT Abandons Original Rollout Target for Native UK FTTP Broadband", Akamai's State of the Internet Q4 2015 report, "BBC Watchdog Scalds BT Openreach for New Home Install Delays", "BT's Openreach slammed for phone and broadband connection delays", "BT Openreach seems to be penalising us for being Sky customers", "UPDATE Sky Demand Ofcom Open UK Competition Inquiry into BT Openreach - ISPreview UK", "Ofcom seeks views on splitting BT and Openreach", "Millions of broadband customers in UK 'suffer dire internet speeds', "Digital Economy Act 2017 gets royal assent and is now law", "BT slapped with record 42m Ofcom fine for regulatory breaches at Openreach", "BT will not extend Openreach's dealings with consumers", "Labour MP calls for Ofcom to force BT split from Openreach", "BT could be forced to sell Openreach, says Ofcom", Making digital communications work for everyone, "BT 'should be forced to sell Openreach service', report says", "Ofcom calls on BT for 'legally separate' Openreach", "BT avoids Openreach breakup but Ofcom orders more investment", "BT ordered to legally split from Openreach by Ofcom", "BT strikes deal to legally separate Openreach division", "Openreach removes BT branding from revamped website", Progress on delivering a more independent Openreach, "Cyber watchdog warns on Huawei security risks to critical UK networks", "China's Huawei and ZTE pose national security threat, says US committee", "Government admits slip-ups in BT-Huawei deal", "China telecoms giant could be cyber-security risk to Britain", "Parliamentarians say Huawei-BT deal exposes flawed security controls", "Huawei and ZTE could pose security and business threat to Europe, says EU report", Digital Private Network Signalling System, Young Scientist and Technology Exhibition, British Telecommunications plc v. Prodigy, Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Openreach&oldid=1151958011, Short description is different from Wikidata, Wikipedia articles in need of updating from April 2017, All Wikipedia articles in need of updating, Articles with unsourced statements from December 2018, Articles with unsourced statements from March 2017, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 27 April 2023, at 08:30. While you are waiting for a replygo through the normal channels of ringing an advisor. However, the network assets would still be owned by BT plc to ensure the longevity of leases and covenants, and Openreach Limited would still be wholly owned by BT plc's parent holding company, BT Group plc. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. [27], Telecoms provider customers who have problems cannot directly contact Openreach and have to go indirectly through their service provider. [35], On 29 November 2016 Ofcom ordered BT to legally separate its Openreach division, with Openreach becoming a distinct company within the BT group. Customer Service Enquiry Need to book your vehicle in for a service, authorise a work request or speak to a customer service advisor? Our board is responsible for setting our strategy and overseeing our performance. Fibre broadband is now available to more than 148k homes and businesses in Belfast, Province wide more than 575k homes and businesses can get Full Fibre Broadband, Technology capable of delivering download speeds of up to 1Gbps. I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. Openreach Limited runs the UK's digital network. [34] Instead, Ofcom decided that Openreach should cease to be a functional division of BT and instead become a legally separate company within the BT group, something which Ofcom said could "be implemented within months". Kelvin House, 123 Judd Street, London WC1H 9NP. @https://mobile.twitter.com/weareopenreach, The White Company Corporate office, Headquarters, Kelvin House, 123 Judd Street, London WC1H 9NP. Furthermore, ministers discovered that the agency with responsibility to ensure Chinese equipment and code was threat-free was entirely staffed by Huawei employees. Complaints policy At Openreach, we pride ourselves on making sure we provide excellent customer service. [46] In 2018 the UK's National Cyber Security Centre (NCSC) and US authorities took action separately to restrict the operations of ZTE over security concerns, with the NCSC warning UK telecoms companies not to use ZTE devices.[41]. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. Today, the company is structured such that it is a wholly owned subsidiary of British Telecommunications plc (BT), which itself includes the four separately managed businesses and virtually all other assets of the BT Group. Complaints regarding Openreach, Billing department, or long standing faultsget resolved quickly. due by [9] However, by the end of September 2015 only 250,000 homes were connected. To report damage to the network or health concern, call 0800 023 2023. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.[1][2]. Openreach and Ulster Rugby have joined forces to celebrate the importance of connections. 2 . Openreach builds, maintains and manages the broadband network in Northern Ireland. Subscribe to news. See the full leadership team at Craft. We have a range of ways to get in touch for new and existing customers. I found a number of BT Contact Numbers, and BT Complaints addresses which will help you contact someone willing tolisten. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. E1 8EE Contact Number for Openreach You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. Openreach Limited is a wholly owned subsidiary of BT Group. Include phone numbers, order numbers, dates of the first fault report or complaint, and include as much information as you can. The email address to write tois gavin.e.patterson@bt.com, If you complaint to BTand it is resolved successfullylet me know! [9], In June 2017 Openreach demonstrated its version of G.fast technology, using "side pods" that can be bolted on to existing cabinets to offer potential UK broadband speeds of up to 100Mbit/s. We also use them to offer content that's personalised and relevant to you. Language links are at the top of the page across from the title. Monday to Friday 8am to 9pm. The quickest way to contact us and raise your issue is through our chat facility. Seemingly without fail,his secretary picks up the complaint and passes it to the right people. Get contact details including emails and phone numbers The property helpdesk is managed by a third party and are unable to discuss customer enquiries. "Get in early if you want a desk!" Clive , The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Meanwhile Openreach were connecting 8000 properties per week to FTTP with the aim of reaching 3 million premises by 2020,[12] a target that was to increase following the publication of the Government's "Future Telecoms Infrastructure Review" and an increase in the supply of FTTP by alternative network ISPs. If you are a journalist, please contact the press office by one of the following options or by completing the media enquiries online form. Boots Opticians. Service updates. Ofcom said that the competition concerns that it had identified in July had not been voluntarily addressed by BT in the interim. Make a note ofthe advisors name, however they may only give their first name for security reasons (or alternatively ask for their EIN number). We were created in 2006 to maintain and develop the phone and broadband network, and to sell products and services to communications providers (we sell all of them the same things at the same prices, whoever they are). In 2015 BT consulted on the possibility of allowing Openreach to deal directly with consumers, which would have required the approval of Ofcom, but withdrew the proposal, partly due to objections from other service providers. BT was fined 42 million and agreed to pay the telecoms providers involved as much as 300 million in compensation. The building, in the heart of the city's business district, will become a key hub with between 3,000 - 4,000 colleagues set to be based there . No credit card required. [24], In January 2016, a cross-party report by the British Infrastructure Group of MPs, working from data from the Office for National Statistics, found that around 5.7 million broadband customers in the UK had internet connections that did not reach Ofcom's acceptable minimum speed of 10Mbit/s. Seemingly without fail, his secretary picks up the complaint and passes it to the right people. We also use them to offer content that's personalised and relevant to you. Help me to assist hundreds of other desperate customers. Please leave me a review if you have a moment My Reviews, List of The Board of Directors names Our board, The email address format isfirstname.surname@bt.com. [7] Instead, BT offered an "FTTP on Demand" product. London Becoming independent Contact BT. Our people Worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. 0.7%", "BT offers universal broadband by in place of regulation", "BT Fibre On Demand: What is it and what will it cost? An investigation by the Competition and Markets Authority said it was not a competition issue but a matter for Ofcom, and Ofcom undertook its own enquiry. [41], ZTE, another Chinese company supplying extensive network equipment and subscriber hardware to BT Infinity, also came under scrutiny after the US, Canada, Australia and the European Union declared the company a security risk to its citizens. [38], On 14 June 2018, Ofcom published a report "Progress on delivering a more independent Openreach". I can only find a bunch of websites and forms to fill in and I really need to speak to someone directly in regards to obtaining a map of openreach pole locations in my area. Complaints regarding Openreach, Billing department, or long standing faults get resolved quickly. At Openreach, we pride ourselves on making sure we provide excellent customer service. 1 Braham Street Below are some executive team members name of Foot Locker corporate office UK. Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. These include cookies that allow the sharing of anonymous data with selected third-party partners. 1 Braham Street. 2020 corporate-office-headquarters.co.uk. , We need to know about something that's unsafe ASAP so please report it straight away.. 2 Openreach Customer Service Engineer interview questions and 1 interview reviews. Resolver How we can help you with your issue with Openreach We do NOT currently have a direct email route for this company but we are working on it. Openreach Customer Service Number Contact Us Openreach 800 023 2023 Just click on the icon in the bottom right corner of the screen. Next accounts made up to 31 March 2023 They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day. At 9am this morningI had a personal reply from the Chief Executive of BT Retail. BT Sales 0800 800 150 or BT Faults 0800 800 151. At Openreach we know the importance of rural connectivity and how vital it is to many communities and businesses. Option 1, then option 2. [7] In July 2010 Openreach signed an 800 million contract with ECI Telecom to help it service and create a fibre-optic network serving 18 million households in the UK. This is how life was back then. Most broadband providers use the networks infrastructure to provide their services to customers. Most of the operations handled from this Openreach corporate headquarter. Our 37,000 people are hugely experienced, resourceful and innovative. Sign up for a free account. Company number 10690039. 0800 800 150. We want to make sure that everyone, everywhere in Britain, can be connected, and we do that by building the best possible network to serve them. Subsequently, BT's Infinity programme and other projects underwent urgent review. If you need help for other reasons, use the links below. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. This was countered by an offer made by BT for Openreach to provide the infrastructure for 99% of UK premises to receive download speeds of at least 10Mbit/s by 2020, at a total cost of between 450 million and 600 million. [3] Ofcom previously argued that BT had significant market power in the British telecommunications market, specifically in residential voice services, business retail services, leased lines, wholesale international services, and wholesale broadband and fixed narrowband services. Openreach is a wholly owned subsidiary of BT. Or write to the address on your phone bill. Were a wholly owned subsidiary of BT Group and a legally separate business. Should I give them those. Here are some of the channels. openreach.co.uk bt.com 1 44800023XXXX Abby Chicken Head Of Sustainability Guildford, GB View 5+ gmail.com hotmail.com yahoo.com prideinlondon.org selfridges.co.uk johnlewis.co.uk aol.com juno.com 5+ +353 83 811 XXXX +44 20 7607 XXXX +44 1594 52XXXX +44 20 8371 XXXX 408-834-XXXX +44 7525 19XXXX Nirali Patel Director of Data and Analytics They in turn will contact us to resolve the matter on your behalf. United Kingdom, For journalists who need further information, Billing, broadband, landline, mobile, BT Sport & TV enquiries, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, completing the media enquiries online form. We're a wholly owned subsidiary of BT Group and our customers are the 688 communications providers who sell phone, broadband and Ethernet services to homes and businesses. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Your Service Provider is defined by the company that you pay your phone bill to. This found that "there has been broadly satisfactory progress towards legal separation, but some steps have still not been completed". A dedicated customer service handler will be allocated to your complaint, or enquiry, to fully investigate and resolve your issue as quickly as possible, keeping you up to date throughout. Looking for a particular Openreach employee's phone or email? You can contact us through our chat facility. E1 8EE, Registered in England and Wales No. {{ userNotificationState.getAlertCount('bell') }}. In July 2017, Openreach began removing the BT element from its logo, and in September 2017 Openreach removed BT branding from its website. We have a dedicated, and highly trained, customer service team who take great pride in resolving the issues raised to us. By May 2019, when it had connected 1.2 million premises to FTTP, Openreach aimed to have connected 4 million premises by 2021 and 15 million by around 2025. (adsbygoogle = window.adsbygoogle || []).push({}); Address :Kelvin House, 123 Judd Street, London WC1H 9NP, Twitter ID : @https://mobile.twitter.com/weareopenreach. BT Group Newsroom If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). In July 2014, Ofcom completed a review of Openreach's service, resulting in mandated performance levels on key services. Cables, poles, cabinets and manholes are looked after by Openreach. All rights reserved. Weekends 8am to 8pm. If youre a customer of an ISP, you should contact them about any service issues or faults. Openreach Support Contact Number and Email Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. Code of practice for residential customers and small businesses, Fibre Broadband Installation | Full Fibre to the Premises (FTTP) 10 important things you should know, Work From Home Jobs Need Fast Reliable Internet. Their headquarters address is located at 9-15 Neal St, Covent Garden, London, WC2H 9PW UK. [18] Openreach has also received a high number of customer complaints relating to poor service. Ofcom further announced that it was preparing a formal notification to the European Commission to start the separation process. When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit This is because although Openreach is the network provider, your relationship is with your Communications Provider. We also use them to offer content that's personalised and relevant to you. Can anyone point me towards an email address or telephone number for the openreach wayleave dept? In December 2015 Ofcom indicated it was examining four options for Openreach's future: maintaining the current arrangement, more deregulation, structural separation from BT, or adjusting the current system. Find out about the five ways we're rising to the challenge of delivering Fibre broadband to rural areas of the UK. My advice is to type a letter in Word, save it and print it out, then send it to one or more addresses below using 1st class post. 31 December 2023, Last accounts made up to 0800 800 152 Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIM's. If calling from abroad, use +441635 691702 National press office. Following the Telecommunications Strategic Review (TSR), in September 2005 British Telecom signed undertakings with Ofcom to create a separate division, for the purpose of providing equal access to BTs local access network and backhaul products. Find out more about our executive team who they are, where they came from and what they do for us. We use cookies to bring you a great browsing experience - and to find ways to make it even better. What does Openreach do? 30 minutes laterI was contacted by theHigh Level Complaints BT teamwho offered arefund and compensation. This was part of a legally binding list of undertakings BT gave Ofcom, our regulator, in September 2005. OPENREACH LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. or call 0800 800 152 Wholesale customers Global customers Openreach Reporting dangerous or hazardous damage you see in the street Spotted something in our network that's unsafe or damaged? So when one of our engineers comes to your address to install or repair something, theyre working on behalf of the company that supplies your phone or broadband. This means that every hour another 22 premises in the region can access Full Fibre broadband. Select the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > BT Openreach What a great place to work! Loaded 0% - We're proud to sponsor Ulster Rugby Office Contact Number: 0800 783 2023 Website: http://www.openreach.co.uk/ Facebook Twitter Instagram YouTube Note: Some Numbers provided above may be not toll free number, so please verify call charges and before call. We use cookies to bring you a great browsing experience - and to find ways to make it even better. email your letterto the Complaints BT address below. Phone Number . If you are a member of the Contact Lens Rewards Scheme and have a question about your membership - Call 0345 603 2020. Someone from Openreach has asked for my bank details. In 1987 I began a career as a British Telecom Engineer. Phone & Broadband Existing Order Enquiry. I got through to this number which got me more information on an ongoing prob with BT OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency. Weekends 8am to 8pm. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. You can change your cookie settings at any time. Report damage or a safety concern Broadband problems with new homes [39], On 31 July 2020, Openreach released a news article on their website showing their progress on their split from BT, with them updating "27,907 vehicles, 42 offices, 33,479 pass cards and 1,531 web pages" to reflect the change. Registered in England and Wales No. I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Sustainability is at the heart of our business. BT Group today announced Birmingham's landmark Three Snowhill development will be its primary new home in the city and provide a future-fit workplace for thousands of colleagues. In 2017, Ofcom published the Digital Communications Review. Search over 700 Openreach Limited was then incorporated as a wholly owned subsidiary of BT plc. We might build the network, but you bring it to life. For enquiries relating to booking a Boots Opticians appointment or amending an existing one - Call 0345 125 3752. Most of allyou need a reference number for your complaint. BT Group plc. Address: Openreach headquarters is completely transparent when it comes to contact information and location of the Openreach headquarters. These include cookies that allow the sharing of anonymous data with selected third-party partners. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BTGroup building faults, or ask about the purchase of a BTGroup property, please contact our property helpdesk. Ive been asked by many people for a Complaints BT number other than 150 or 151, so I decided to do some research. How to contact Openreach. We also use them to offer content that's personalised and relevant to you. [10] In 2017, Openreach proposed offering super-fast fibre broadband to 10 million homes by 2025, using fibre to the premises (FTTP) technology. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the .

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