You must also submit a second ArriveCAN submission no more than 72 hours before boarding the cruise. Ive tried numerous times for the last 6 hours and no success/ very frustrated! Just because a disease is endemic doesn't mean it can be safely ignored. A complicated app that requires to capture your passport, drivers license and COVID results but in reality you dont 1:56 Frustrated Regina travellers searching for answers with ArriveCAN app. At the border, simply review and certify your declaration. Then it tls me to wait 12 seconds or 46 seconds & it times me out. Cant log in because the password wasnt recognized and the request to reset password wasnt answered with an email containing a verification code. How to resolve ? Some find it a little bit hard to use," she said, adding that one client'sphone died just as they were approachingcustoms. If you haven't received the code after a few minutes: make sure you entered the correct email address in ArriveCAN check your spam, junk, and/or promotions folder So when it says 72 hours ahead of boarding plane or scheduled departure time you are really not saying 72 hours ahead. Thanks JT. How do I resolve this problem. 2023 Gowling WLG International Limited. Should I wait until Sept. Or is there some way to jump start this. Upon your entry to Canada by air or at a land border crossing, the border services officer may notify you that you've been randomly selected for . Numerous countries require proof of vaccination for different endemic diseases to enter. But it gets worse: at my second attempt BEFORE arrival, using the forget password option produces a popup that blocks the text field, so you are stuck. of Public Health Agency of Canada. I did Travel Can App too early because i understood i can do it before . This was a very frustrating process. I keep getting a error code 5-503 even if on Wifi or 5G. Cookie Notice Pressed Reset Password and reset code will be sent to my email. Will I need to upload my pre cruise Covid test results as well? Sorry guys: one of the worst apps I used in along time. Told I was sent email with code but it did not arrive. Get started today. I believe that you are on the7-Day Glacier Discovery Northbound that embarks in Vancouver but disembarks in Whittier, Alaska. Any assistance would be appreciated. Very frustrating! BTW we are all triple vaccinated and no symptoms. code 5-503 even though Im connected to the internet. I was able to continue through rest without problems. I had many issues getting my husbands information to download. Starting an international cruise in Canada or arriving by cruis, e from another countryCruises that are staying in Canadian waters or not returning to Canada. I have tried to complete the sign up. There is also an online version of ArriveCAN available here. Please help me. I can not retrieve my password. Have forgotten my password. You can try any of the methods below to contact ArriveCAN. I had recieved a code to be shown at boarder security but once completed everything. Calgary, Sign up to receive insights on the latest legal changes and developments. Cannot enter new password. Announcing Our 2023 Cruisers' Choice Award Winners! You say that the correct passport number starts with a "C," but mine starts with an "A." I am fully vaccinated 3 doses and had no symptoms. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Very frustrating as I have to keep uploading the documents. So I can't click "forgot password" or anything else to get out of password hell. Will it be easier just to do a new arrive ArriveCAN form? Our cruise then left Canada and went up to Greenland. Been trying for 3 days twice a day. It is called traceability. Twice I attempted to submit my ArriveCan form. I am arriving in Montreal. Then confirm "Reset Network Settings". Thanks/Gran. Thank you Thank you Ms G and FouremcoFour, may I call you Four?, you are correct on my cruise info. Quite frankly I do not feel like gambling with this situation. Please advise. When i get to arrival date i get 2 options 2025 or 2026 i am arriving Vancouver by cruse ship on the 18 may 2023 and departing on the 22 May 2023 by air. Stays on 0%. You need to complete ArriveCan within 72 hours before entering Canada by land or air. It didnt ask me for a disembarkation port. LTE/3G/2G (auto connect). We disembarked in Seattle. How to retrieve it back How do I resolve the error Code PF-400 issue. Having to make the submission prior to boarding actually makes things easier for cruise passengers. The traveller is responsible for ensuring they're compliant with the requirements for entry into Canada. I was advised that I would have to use the ArriveCan app to clear customs in Vancouver. "For those people who are comfortable and have found a way to use it, then maybe they can be in a separate [customs] line," she said. Gosh, that was a long time ago. They are separate things. 3. A very typical public health response during a pandemic. Not sure its correct to state definitely that completing ArriveCan for a second time is always correct. That's all they seem to be interested in anyway, instead of having to perform this elaborate waltz with ambiguous forms? Says "Error 1: Please check the email address and password you entered were correct, and that your device is connected to the internet". It is currently available to international air travellers who enter Canada at selected airports. Are you having issues? This is ONLY needed if you are cruising. Travellers to Canada arriving by air are now required to submit certain information through the ArriveCAN app. Im travelling in a couple of days, what should I do? . Comment dois-je procder? What should I put in for that field for Trudeau airport? ET on statutory holidays): I would say App is another federal government failure. If one flys into Canada to take a cruise, an ArriveCAN submission must be made prior to entry. My husband and I are returning to Canada by air tomorrow. up ??????? I cannot understand why this problem happened. Canadian immigration update: New stand-alone Federal Pathway under Economic Mobility Pathways Pilot commencing in the summer, Canadian immigration update: Expansion of the ability of family to work in Canada, Dual tax residency in a post-pandemic world, online version of ArriveCAN available here. Anyone having the same problem ??????? For those getting error code pf-400 make sure you fill in everything. Fortunately, with all of your passenger information already loaded into the app and saved with your first submission, it will be very quick just entering the new trip information the second time around. Also you wanted covid tests to be within 72 hours which puts it very close to departure time and date. ArriveCAN speeds up the process as vaccination certificates of all variations are preprocessed. https://www.canada.ca/fr/agence-services-frontaliers/services/arrivecan.html, How do I change my email address [emailprotected] to [emailprotected] I am getting rid of me.com email, Having problem with ArriveCan sending me message stating that I am not vaccine and I should quarantine I have taken two doses of vaccines and two test before leaving Canada ,before returning to Canada we fill out the ArriveCan form and was given the Arrive Can CODE when we got at the Airport we were only asked if we completely the Arrive Can form we said yes .no one took the CODE from us and now i can't reach any one to rectify the problem.do any one have a direct phone #, How do I change my e-mail address? Travellers with a right of entry, such as Canadian citizens, permanent residents and persons registered under the Indian Act will not be denied boarding of their flight or entry into Canada if they do not use ArriveCAN. The officialspoke to CBC on condition of anonymityas they were not authorized to speak publicly on the matter. Can you help? Remember, the identities of travellers included in ArriveCAN must match their passports. Filled out all requirements for this app . If one is boarding a cruise ship that leaves Canada and re-enters, an ArriveCAN submission is required. This is not new. I have created an account for ArriveCAN but forgot my password. This code is valid for 24 hours. Alert! "I'm sure the government would do everything it can to protect the data [the app collects]," he said. There is an exception to this if you re-enter Canada a second time on a cruise. The traveler can complete their post-border reporting by calling 1-833-641-0343 each day during their 14-day quarantine. still no email. Contact ArriveCAN Support Published by Canada Border Services Agency on 2023-01-31 About: Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. I have been trying to use the ArriveCAN app on my phone. This has always been the case. I am not able to access as it states to check email address or password or check internet connection. ET; 8 a.m. to 8 p.m. Can someone please contact me to fix this issue. The covid assessment wont come up on my app when I press it. Your second entry will require another QR code which means, yes, you need to make a new ArriveCAN entry to board the ship. So disappointed!!!! Checked and double checked and all is correct tried uninstalling and reinstalling still no progress. Keep getting error with code PQ-503, my internet is working fine, please help ASAP I have my flight tomorrow. Have tried twice. Kindly advice how to proceed. In an environment with very good WiFi connection, an error message Code QR - 503 appears. Also as of November 21, 2020, all individuals entering Canada, regardless of method of travel, must provide information through the ArriveCAN app or toll-free number. You will need to present proof at cruise check-in. Select the issue you are having below and provide feedback to ArriveCAN. Do i have to change it ? Gowling WLG is an international law firm comprising the members of Gowling WLG International Limited, an English Company Limited by Guarantee, and their respective affiliates. Many Thanks. We have completed all the details but when i try to submit it, i get a failure of PF - 400 after 16%. Perhaps the change has been made eliminated the need and the docs are simply not up to date. Pierre Poilievre promised to scrap the app entirely during his victory speech when he was electedleader of the Conservative Party. It will not let me have a code either help please. Do I really need to do ArriveCan twice? Try to hit submit button and it gives PF - 400 code. Forgot password, so prompted to change it. The next day on both times we received a email stating that we where to quarantine for 14 days .We tried to get this problem resolved by calling arrivecan but no one new how to help us in order correct this this problem. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises. There is something seriously wrong with the ArriveCan app. Zero stress. I have rebooted & tried many times in last 2 days but no email has arrived . Please let me know what should I do. Step 1: Create an account on ArriveCAN. Your Friday flight into Vancouver is your first entry into Canada, so that is your first ArriveCAN QR code. Any advice to get this app to work? quarantine/isolation requirements will end for all travellers entering Canada The next question is Port of Entry. I went through the steps to reset my password: I got a one-time code, entered it and a new password. Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of this app, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. The next couple of times it gave an error that said code 3 - 510. There are other ways of doing it." Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from this app for you to review and certify. I tried to reset but it doesn't work. The border patrol personal could not figure it out as well. The information they provide when they call must match what you submitted in ArriveCAN on their behalf. Why I am being told to stay under quarantine. The ArriveCAN app is about to become optional.
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