Make sure there is a break once every one to two hours so trainees can focus on your training without feeling overwhelmed. What are the most important topics to cover? Not everyone is able or comfortable joining a voice chat and unmuting themselves, which is something to be considered beforehand. He'd protect his friends at any cost, making him the perfect fit for discussing anything safety-related at Discord. The most common forms of spam are also very typical of raids, those being Fast Messages and Repeated Text. . Will you use illustrations? Verification gates make it harder for people to join in the conversation of your server, but in exchange help protect your community from trolls, spam bots, those unable to read your servers language, or other low intent users. You can even step back and think about what it truly means to be a community moderator by discussing moderation philosophy, hypotheticals, and the practicalities of community management. Time that the embed was posted. Reassure them that making mistakes is okay as long as you take responsibility for your actions and are willing to learn from them. *Unconfigurable, triggers raid prevention based on user joins & damage prevention based on humanly impossible user activity. A large-sized image located below the Description element. Or, perhaps youre interested in honing your conflict resolution skills when working to keep your communities healthy. Commonly used hacks on Discord, such as phishing links, malicious files and other harmful softwares. Overview. If you are logging member joins and leaves, you can infer that Discord has taken action against shady accounts if the time difference between the join and the leave times is extremely small (such as between 0-5 seconds). Identifying your communitys purpose as clearly as possible will help you to answer these questions and make your community interesting and distinct. Now that you know what a community is and the expectations that come with being a moderator, it is time for you to begin your journey. In order to use the command in channel method, you will need to instruct your users to remove the Unverified role or to add the Verified role to themselves. Even if you do not pass this time, the test . Bigger servers tend to rely on a ticket or Modmail system, so properly introducing them with sample conversations or problematic matters is essential for both the recruit and the future user. Allows you to put multiple fields in the same row, rather than having one per row. Here experienced moderators or the head of staff introduce each new member of the team personally and guide them through the most important aspects. Before you start building your team . You can ask your trainees after they have had some experience as a moderator, what they missed during training that they think should be covered next time, as well as asking what information they did not find useful. The Unverified role should have no permissions. This can make administration and moderation of your server much easier. Blair's Dungeon Moderators 28. Channels that are made opt in, require privileged access, or moved to the bottom of the channel list will have less engagement than other channels, The channel with greet messages will have an increased number of readers and, if send messages is enabled, a greater number of messages and chatters. *Gaius can apply same blacklist/whitelist to names as messages or only filter based on items in the blacklist tagged %name**YAGPDB can use configured word-list filters OR a regex filter. Embed titles are limited to 256 characters, Embed descriptions are limited to 2048 characters, The name of a field is limited to 256 characters and its value to 1024 characters, The footer text is limited to 2048 characters, The author name is limited to 256 characters, In addition, the sum of all characters in an embed structure must not exceed 6000 characters, A webhook can only send 30 messages per minute, Total membership over time grows more slowly or decreases, Total joins from the invite link/referrer decreases, Total membership over time increases more quickly or decreases more slowly, Total joins from the invite link/referrer increases. The most common forms of spam are also very typical of raids, those being Fast Messages and Repeated Text. Discord is a place where anyone can build and manage a community dedicated to the things they love, whether that is a favorite game, creating amazing art, or simply hanging out with friends and making new ones. Completed tests are hand-reviewed by our Trust & Safety team, so make sure its in good shape when you hit submit. Moderator Academy. Each training should have objectives. An important aspect of onboarding moderators therefore is to make them aware of how to react in such situations. What do you want new moderators to know after conducting the training? First, go through the entire training yourself to see if everything is covered that you think is important. The Buddy System approach describes working in pairs or groups, in which two or more buddies work together on one task. Try mixing up multiple methods within a training to keep it fresh and keep people from losing their attention. Our ideal moderator should be outgoing, friendly, and able to make people feel at ease. Mod Academy. If it is possible, go through the material with someone who is unfamiliar with moderation. Through our many articles, you can learn how to set up your community with moderation tools, run amazing events, grow and expand a wonderful moderation team, establish good rules, become a community leader , understand conflict resolution, and so much more. However, you can reset the bot token if needed. The Discord Moderator Academy (DMA) was created to empower those moderators to lead more effectively, manage teams, and learn more about the tools needed to help foster their communities. Spam, by definition, is irrelevant or unsolicited messages. A Banned words filter can catch links and invites provided http:// and https:// are added to the word blacklist (for all links) or specific full site URLs to block individual websites. Community moderators play a vital role in making online forums and other online gathering places welcoming and accepting of all participants. These countermeasures stop participants of a raid specifically from harming your server by preventing raiding users from accessing your server in the first place, such as through kicks, bans, or mutes of the users that triggered the detection.Damage prevention stops raiding users from causing any disruption via spam to your server by closing off certain aspects of it either from all new users, or from everyone. Here are some of the most important ones you need to know: If you feel like experimenting even further you should take a look at the full list of limitations provided by Discord here.Its very important to keep in mind that when you are writing an embed, it should be in JSON format. These servers should be added to an invite whitelist to prevent their deletion.Anti-RaidRaids, as defined earlier in this article, are mass-joins of users (often selfbots) with the intent of damaging your server. Bots are authenticated via a token, compromised token can cause severe damage due to their capabilities if they have permissions granted to them by the server owner. If you need any material such as a presentation, paper and pencil, example cases and such, prepare them beforehand so you do not lose time during your training setting these up. The first part of the exam requires you to provide your contact information. Download. Communication. However, you can reset the bot token if needed. The part of the embed where most of the text is contained. A medium-sized image in the top right corner of the embed. There is a new scam going around with bots/frauds claiming to be discord staff and sending you "discord moderator exam" links. If you want to use the remove unverified role method, you will need a bot that can automatically assign a role to a user when they join. This article will present and explain some recommended methods that can simplify moderation training. The nature of spam can vary greatly but the vast majority of instances involve a user or users sending lots of messages with the same contents with the intent of disrupting your server.There are subsets of this spam that many anti-spam filters will be able to catch. While many servers will use catch-all filters to make sure links stay in specific channels, some links will always be malicious. Markdown is also supported in an embed. You can also find it here. Will you offer new moderators to practice during your training and get hands-on experience? Staff members are often exposed to harmful or disrespectful messages, some of them targeted at some moderators directly. 403: Sensitive Topics. There is also no guarantee that people who send a message after clicking to read the verification instructions successfully verified. The text that is placed above the description, usually highlighted. How many new members successfully activate on their first day? Before configuring a filter, its a good idea to work out what is and isnt ok to say in your server, regardless of context. Once youve identified the interest or a passion you want your server to focus on, the next step in defining your community is to identify its purpose. *Defaults to banning ALL links**YAGPDB offers link verification via google, anything flagged as unsafe can be removed***Setting a catch-all filter with carl will prevent link-specific spam detection. The ramifications of a verification gate are difficult to quantify and not easily summarized. Adding or promoting an invite link on a relevant traffic source will increase server growth, Improving the overall quality of referrers will attract people that are more likely to stay on your server and engage with your community, Enabling or adjusting the Welcome Screen will guide users to the right introduction channels and encourage engagement, Streamlining the channel and role structure will make the server less overwhelming to new users and encourage participatio, Implementing a news feed announcement channels with role notifications will encourage people to check the announcement channel regularly, Implementing community engagement campaigns will improve activity. Important aspects that should always be covered when creating a training program are time management, deciding on which staff are involved in training and why, effective communication, detailed content, and flexibility. Verification ActionsOnce you decide whether you want to add or remove a role, you need to decide how you want that action to take place. Different bots will provide various ways to filter these things, keeping your chat nice and clean. The part of the embed where most of the text is contained. A flexible hybrid work schedule (3 days in office, 2 days' work from home). Members remain on your server after joining, decreasing server leaves over time from new members, Members are more likely to want to engage with your server prior to joining, and will be more likely to talk or visit multiple channels. Discord Moderator Academy Phishing scam. Just an endpoint to send data to, no actual hosting is required. ), and its important to understand what you and your members want your community to be. John#1234). More communities mean more space to experiment, learn, and grow. These functions usually prevent messages from being sent or read in public channels that new users will have access to. These courses are a combination of existing curated Discord Moderator Academy content and new course-specific knowledge that aim to add new tools to a moderator's skill set. Next, you need to enter your user ID. There are several training methods that include buddy or mentor systems as well as exercises and demonstrations. These systems typically look for users that were created recently or have no profile picture, among other triggers depending on how elaborate the system is.Raid prevention stops a raid from happening, either by Raid detection or Raid-user detection. Having a reliable team behind you to assist you in training is of most importance. Decide on how and when mentors report to the head of staff or other higher ups. The best way to build a following and attract fans to your server is to get verified on Discord. Today, were proud to announce the launch of the Discord Moderator Academy Exam! This can often happen in raids. An icon-sized image in the top left corner of the embed, next to the Author element. . This kind of training should include commonly used commands and procedures. If any of the following: Mentions, Links, Invites, Emoji, and Newline Text are spammed repeatedly in one message or spammed repeatedly across several messages, they will provoke most Repeated Text and Fast Messages filters appropriately. *Unless you are using the channel description for verification instructions rather than an automatic greeter message. Courses are not meant as a definitive way of consuming the Discord Moderator Academy, but rather as a way of providing further guidance for prospective moderators and . Clarifying Our Dangerous and Regulated Goods Policy, Joining Forces to Create a Safer Internet, Announcing the Discord Moderator Academy Exam. How many new members retain the next week? Discord verified servers are identified by the above logo located next to the server's name. No authentication that data sent to webhook is from a trusted source. These communities are built and cared for by moderators, who make sure these servers grow and flourish while making sure the community held within is healthy and safe. What is this community for? Role of administrators and moderators on Discord, Discord's commitment to a safe and trusted experience, Talking about online safety with your teen, Answering parents' and educators' top questions, Working with CARU to protect users on Discord, 111: Your Responsibilities as a Moderator, 207: Server Information and Announcement Channels, 231: Fundamentals of Family-Friendly Servers, 311: Understanding and Avoiding Moderator Burnout, 314: Training and Onboarding New Moderators, 341: Understanding Your Community Through Insights, 345: Best Practices for Moderating Content Creation, 404: Considering Mental Health in Your Community, 405: Practicalities of Moderating Adult Channels, 407: Managing Exponential Membership Growth, 442: Using Insights to Improve Community Growth and Engagement, 444: Managing Interpersonal Relationships, 459: Bringing Other Communities to Discord, 541: The Application of Metaphors in Moderation, Embed titles are limited to 256 characters, Embed descriptions are limited to 2048 characters, The name of a field is limited to 256 characters and its value to 1024 characters, The footer text is limited to 2048 characters, The author name is limited to 256 characters, In addition, the sum of all characters in an embed structure must not exceed 6000 characters, A webhook can only send 30 messages per minute, Total membership over time grows more slowly or decreases, Total joins from the invite link/referrer decreases, Total membership over time increases more quickly or decreases more slowly, Total joins from the invite link/referrer increases. Allows you to add multiple subtitles with additional content underneath them below the main Title & Description blocks. Back. This could be 10 links in one message, or 1 link in 10 messages. Ideally, this should take place in an audio channel or group call where you can share your screen. Moderators . How many new members successfully activate on their first day? Some bots even provide an embed visualizer within their dashboards. One negative effect of this system could be the fear of failure that some inexperienced moderators might be exposed to. There are regular meetings about moderation on Discord, sneak peeks at upcoming Discord features, and the chance to hear from teams across the company on what theyre working on. The differences between these methods are shown below. Maybe youve always wanted to learn what it takes to recruit, manage, and grow a team of moderators. Verification confirms that your server is legit and that you are who you say you are. Another example would be for bot support servers where a brief description of commonly encountered issues and how to solve them as well as an FAQ section to help users with simpler answers. This will let you remain focused and have an uninterrupted training session. Moderators. One last note remember that the purpose of your community may shift as your user base ages and grows. New Discord jobs added daily. There may also be channels that allow the usage of otherwise banned words. Recruits can display and appropriately train their soft skills and be informed about moderation standards in a controlled environment without fear or causing too much irreparable damage. I work well with colleagues! celebrity proposal at dodger stadium 2021 what is a discord moderator. Much more flexible as they can do more complex actions similar to what a regular user can do. Here are some of the most important ones you need to know:An important thing to note is that embeds also have their limitations, which are set by the API. Located next to the footer. A large-sized image located below the Description element. Never be afraid to evolve an already existing plan into something that suits better for your current situation. For this reason, its also important a robust filter also contains whitelisting options. Users will be subject to the server verification level until they verify. Establishing a healthy, professional, and respected moderation team is essential to creating a space that users feel safe in. Deciding what topics to cover. To apply, you must read over the Moderator Academy study materials and then take an exam to see how knowledgeable you are. today i will be telling you about the new Badge of Discord, which is Discord Certified Moderator Badge, i will show you how to get it, and how to pass the Mo. Able to hyperlink any text outside of an embed. Imagine a community centered around an author people might want to join to talk about the author, or participate in a read along, find similar authors, talk about future books, or more. Markdown is also supported in an embed. Long personal rant, sorry, but I am very anxious rn. Adds the author block to the embed, always located at the top of the embed. To have efficient training in place, there are some very important aspects to consider, such as your preparation, goals, how you will carry out the training of your new moderators, and planning. As long as a ticket system remains organization and those guidelines or organizations are established across the full team this will prove to be an easy to use communication system that is much less daunting than it may seem! What system did you conclude will work best for your server and staff team? Another form of training is to demonstrate how situations or scenarios are handled in your community via presentation or an actual demonstrative walk-through with moderation alt accounts. The content of the Discord Moderator Academy is organized based on complexity. Today's top 20 Discord jobs in Australia. A medium-sized image in the top right corner of the embed. This is a subset of Damage Prevention.Raid cleanup commands are typically mass-message removal commands to clean up channels affected by spam as part of a raid, often aliased to Purge or Prune.It should be noted that Discord features built-in raid and user bot detection, which is rather effective at preventing raids as or before they happen. An overview of external rules to be applied within the server and a description of your moderation culture and expectations internally to help new moderators easily adjust to their new team. Moderation is an ever-shifting and learned art, and mistakes are not to be punished when they happen every once in a while.It may be tempting to conduct these regular exercises incognito (aka acting up on an alt to see how they do) or test them without warning- while this may yield more everyday unbiased results, it has a high probability of backfiring. Each server uses a differently designed service to assist moderators with helping out users. After each training, write down what went well and what could be improved. Dont forget to clear your schedule beforehand and have some water ready if your training is mostly conducted over a voice chat or call. This can often happen in raids. You can then give your training to someone on your team, in case you missed something important and to check whether or not your estimated time is accurate. Generally, this is done by typing a bot command in a channel, typing a bot command in a DM, or clicking on a reaction. Might there be anything in need of adjustment? Firstly, enter your Discord username as well as the hashtag that comes with it (e.g. . Both of these servers are a growing community of passionate moderators on the platform to discuss all things moderation. There are a few methods available to you in order for you to protect your community from this behavior. Verification gates make it harder for people to join in the conversation of your server, but in exchange help protect your community from trolls, spam bots, those unable to read your servers language, or other low intent users. Articles start with the basics, and the later articles are some of the most advanced topics moderators may face. The difference between this system and the Buddy System is that each new moderator will be acquainted with the moderation tasks and responsibilities by a higher up, and usually only once. Before conducting training, you should evaluate what can make your training most effective. This can allow a server to remove links with an appropriate reprimand without treating a transgression with the same severity as they would a user sending a racial slur.Whitelisting/Blacklisting and templates for links are also a good idea to have. Also directs to a URL, if given. This is usually used to represent an Author icon. The more thorough the guidelines, the easier the document is to refer back to for any questions. Its recommended that you dont do this and instead, practice transparency when conducting regular exercises in order to avoid a potentially inequitable situation. Then, complete the rest of the form and click on "Next". You can create an outline of your training where you write down the topics you will cover and the objective of that topic. For an anti-spam system to fit this dynamic, it should be able to prevent Fast Messages and Repeated Text. Think of it this way- building a community is like building a city, and moderators are responsible for several facets of constructing that space including: At its heart, moderation is about building a healthy society- not just clicking the ban button. In addition, total engagement on your other channels may grow at a slower pace. As such, Fast Messages filters should prevent offenders from sending messages; this can be done via a mute, kick or ban. Users will be subject to the server verification level until they verify. A good example of invite filtering usage would be something like a partners channel, where invites to other, closely linked, servers are shared. Adjust your training appropriately and you are good to go! They can also manipulate their Discord username or Nickname to cause trouble. For an anti-spam system to fit this dynamic, it should be able to prevent Fast Messages and Repeated Text. For example, a serious channel dedicated to discussion of real world issues may require discussions about slurs or other demeaning language, in this exception channel based Immunity is integral to allowing those conversations.Link filtering is important to servers where sharing links in general chats isnt allowed, or where there are specific channels for sharing such things. The measurement and expected results of each community engagement campaign will vary based on the exact nature of the campaign. Moderators are a key part of making communities great and a place where people want to gather. The exam consists of multiple-choice questions, as well as short answer questions on hypothetical situations, moderation policy, as well as some questions about your moderation experience and the communities you moderate. However, you shouldnt rely solely on these systems if you run a large or public server. that break the rules of your server, arent being said.Invite filtering is equally important in large or public servers where users will attempt to raid, scam or otherwise assault your server with links with the intention of manipulating your user base to join or where unsolicited self-promotion is potentially fruitful. In Discords moderator servers, moderators build connections with each other, showcase community accomplishments, offer their own moderation opportunities, seek out help with challenging moderation issues and learn about moderation tools. The amount of content continues to grow, now consisting of over three dozen articles carefully crafted by moderators across the platform, each bringing their expertise on a wide variety of different challenging topics. They can also manipulate their Discord username or Nickname to cause trouble. Both tools are essential for a server to function properly and make for a powerful combination. One additional component not included in the table is the effects of implementing a verification gate. Each server has to decide for themselves what the most effective training method looks like. Raid detection means a bot can detect the large number of users joining thats typical of a raid, usually in an X in Y format. For example, a serious channel dedicated to discussion of real world issues may require discussions about slurs or other demeaning language, in this exception channel based Immunity is integral to allowing those conversations.Link filtering is important to servers where sharing links in general chats isnt allowed, or where there are specific channels for sharing such things.
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