poshmark buyer returned different item

What are your experiences with the Poshmark return process? Launched in December with $3.5 million in funding led by Mayfield Fund, Menlo Park's Poshmark allows iPhone users to download its mobile app, snap images of clothing and accessories, and . Select the order. Bought a pair of shoes. Its the notification that many Poshmark sellers dread: Case opened for your sale Ugh! An item is missing The item is not authentic Put yourself in the position of the Poshmark team reviewing your case. Why did they approve the return without giving me enough details or photos to even refute it? This reselling platform is designed to sell accessories, designer clothing, shoes, handbags, and more. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. All sales are final regardless if the buyer is satisfied with the merchandise or not unless of course if the reason for the dissatisfaction falls under either of the valid reasons above. In an email, Poshmark representatives told Lehman that they would not take action since the messages were sent outside their app. Poshmark accused the buyer of lying because she'd made similar complaints previously, she claims. A Poshmark employee decides the outcome of the case. Poshmark return policy $1,000,000,000 $100,000,000 Free Shipping Size One size Buy Now Like and save for later Add To Bundle Poshmark return policy doesn't protect the sellers! Or maybe your buyer didnt look at something correctly and you now have a case opened against you. Use a box to prevent all of this. I hope this helps you get any open cases resolved quickly and fairly. What to Do When A Case is Opened Against You on Poshmark, How I Earned $3000 in Vendoos Refer-a-Friend Affiliate Program, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night. Seller blocked me! Youre excited about a sale and money in your pocket, only to find a few days later that you maybe didnt earn that money at all because the buyer wants a return. As a Poshmark seller, you need to always be on the lookout for possible scammers. Short descriptions and limited pictures put the burden on the buyer to gather information about the item. I mean having the basics like tissue paper or plastic bags to wrap items, shipping boxes, and thank you cards. 53 likes, 8 comments - Mrs. H (@oncethriftedtwicebuy) on Instagram: "Let's Talk! They also stated that if I wanted to send feedback, I could do so through the app. Posh Protect: Buyer Protection Policy Get your order as described or receive your money back. My advice? Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. And follow these tips to avoid cases and these tips to protect yourself in the future. The buyer is welcome to reposh the item using my pictures. I couldnt sleep. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. It too has a worn odor. List the size on the tag. Shaken and disturbed, Lehman immediately reported the creepy discovery to the police and to Poshmark on Nov. 7. Let Poshmark handle this as this happened on their platform. Now, I teach people how to do the same while skipping years of trial-and-error. One of the worse things about selling is having to deal with returns. I believe the returns process remains flawed. link to Yes, USPS Regional Boxes Are Discontinued, link to How To Pack & Ship An Xbox (With Pictures). Why is this happening? I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was broken, damaged or stained. They mentioned the policy of asking the buyer to describe the issue and sending photos. When a buyer opens a case, she submits a reason and evidence for the return request. If youre not actually in the wrong, try to avoid apologizing. Please be awake of these scams. Case: The item is a different color from the pictures. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). If you like what you read, you can support the blog by buying me a hot cocoa. Im really surprised at how much residue is left in my daily life from this, she says. I was surprised. Principle of "exchange or return" on T-shirt AT Fashion LLC regulations that guarantee customer satisfaction. The buyer has only a few days to ship the item. I responded and asked for details. Provide the brand name and style name of the item if you know it. 24 Must-Have Items for the Online Reseller. Saying, Im sorry can sometimes come across as admitting you are at fault. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. On sneakers, youll sometimes find them under the tongue of the shoe. Dont beat yourself up if you accidentally missed a small stain or hole. 6. The buyer will likely win too as theres no disputing that the listed size was incorrect. You could also state that you have a video of the condition and packaging the item. Honest mistakes happen. PlusPoshmark pays the return shipping costs! Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. My heart was pounding, and I was looking at it in disbelief, says Lehman, 37. But don't worry, How To Pack & Ship An Xbox (With Pictures). Click on your profile picture to reveal the dropdown menu. Most buyers appreciate the notice. Others have taken to Twitter to decry the companys lack of feedback. Needless to say, once the case was officially closed, I ranked the process as not satisfactory. I dont know it feels poorly done. Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. As of now, February 2020, Poshmark's flat-rate shipping fee is $7.11 per package. If the item is not as described, simply go to your order and look for Problems/Order Inquiry, Then, you will be able to select from a list of issues, such as,if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'fulfilledmerchant_com-medrectangle-3','ezslot_1',119,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-medrectangle-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'fulfilledmerchant_com-medrectangle-3','ezslot_2',119,'0','1'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-medrectangle-3-0_1'); .medrectangle-3-multi-119{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. Poshmark said that they had received pictures of the item. Let the buyer know if youre not able to ship quickly. Cancel that previous comment please Ill make another (and remove this header): Sellers and Poshmark have no control over when exactly the item will arrive on your doorstep or mail (if you prefer to receive in a post office box). Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. The item is red and was listed as red. Lehman, who has a 4-year-old daughter, is still reeling. Because they valued me as a user, they gave me my earnings. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It may fit them perfectly. Buyers are therefore not encouraged to purchase something they would need tomorrow or in such unreasonable short notice. As a buyer, we opened four cases. We know, theres a lot on your plate as it is, what with the time-consuming aspects of running a successful business in multiple marketplaces. At the time of writing this post, Poshmark gives buyers 24 hours to take advantage of an "Offer to Liker" (OTL). I was never notified of photos of said flaws by posh, but when I got the item back it was DESTROYED. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. I filed a claim with posh, they told me they are not responsible for any damage incurred by the buyer or in transit, they can offer $60 posh credit WHAT THE F????? Once proof from the buyer is provided, the seller should be given time to review the claim before the decision has been made. This is saving $10 but loosing $100 because I am struggling with my feelings. No matter the reason, if Poshmark favors the buyer, then youre out of a sale and may even be on the hook to cover the cost of return shipping. We live in an age of instant everything. Could this Brooklyn man's invention thwart 'package pirate Woman has 'loud, full body orgasm' in the middle of LA concert, Bride killed, groom seriously hurt by drunk driver just minutes after leaving reception, Red carpet live updates and star-studded highlightsfrom the Karl Lagerfeld-themed Met Gala, Brooklyn Beckham and Nicola Peltz coordinate on Met Gala red carpet, Gigi Hadid rocks sexy black corset in edgy Met Gala 2023 look, Serena Williams is pregnant with second baby, debuts bump at Met Gala 2023, Khristina Williams previews the New York Liberty's 2023 WNBA season, Met Gala red carpet: Live updates of all the celebrity outfits. This buyer bought a bundle, and the shirt she stated was the issue was nearly free of charge after the discount. It is easy to win a case if the item sent to you is an obvious scam such as being sent cardboard instead of a dress. Repeat the actual shoe size again in the listings description. Amount may vary by promotion.***. Still reply and provide that policy for the Poshmark employee to note. Doing so could aggravate the situation and waste your precious time. Response: The item was listed as the size on the dress. On the popular app an online secondhand retail store, which lets some 2 million fashionable users hawk their wares for cash she sold vintage designer duds to her 71,000 followers. and liked imagining some Poshmark buyer perfectly pulling off the ankle . I'm a San Franciscan trying to stay true to frugal living in my native city. Then send that video to Poshmark via email with the case reference information. Utilizing Poshmarks video feature is another great way to prove the condition of your item. There are two ways you could file for a return at Poshmark: File a return via the app Open the Poshmark app and go to the Accounts tab. For either scenario, buyer protection in Poshmark allows them the chance to report the incident and file a claim with all relevant proofs within three days the timeframe wherein the Paypal payment to the seller is on hold for release. The description clearly stated all details and the buyer was brand new to the site. The biggest reason to run a Share Show is that they give you the golden ticket to Poshmark Live Shows - a guaranteed audience. I once had a buyer open a case stating that the jeans were missing a rivet. That makes no sense. Why did they approve the return without giving me enough details or photos to even refute it? Once the seller receives the returned item, Poshmark issues the buyer a full refund, including the price of shipping and taxes charged. A buyer bought an LV purse from me that was authenticated by posh (sold for $870) and then returned it based on flaws. That's not the seller's fault, the outfit just doesn't work for the buyer. Its stiff and a bit crusty, the way a lone sock youd find under a young mans bed would be.. From the dropdown menu, select Sent the wrong item. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. For all you know, the item wont run small or large to the buyer. Dont comment on the fit. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. A buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. There has not been any semen loose in my house since my divorce 5 yrs ago, they write. Cases are reviewed for a few days maximum before it is decided on either the buyers favor or the sellers favor. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. She wanted a full length. That is the beauty of selling on the platform in comparison to its competitors. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). Its second-hand, so theres no guarantee that the item is in good enough condition to wear. If you found yourself scammed, calm down because sellers protection is just as important to Poshmark. The bag is beyond reasonable repair without me spending more $$ and I dont know what to do.. Archived post. Change), You are commenting using your Facebook account. Sure. (LogOut/ Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. Response: The item was photographed in natural light and accurately reflects the color of the item. I also feel the buyer is more supported and that I didnt have a chance with this. I admitted fault and asked Posh to expedite the return. Thank you for this informative post. Winning a case is great, but whats even better is if you can avoid it altogether in the first place. It is neither a sellers nor Poshmarks responsibility to cater to a buyers whims. I responded and asked for details. poshmark This thread is archived New comments cannot be posted and votes cannot be cast Related Topics Poshmark Marketplace Marketplace and Deals commentssorted by Best Top New Controversial Q&A scotch_please Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. And the inner lining and right pocket appeared to be doused in semen. I included my photos again, along with photos of the top that wasnt mine. Very Used Condition Time to let go of an old favorite? In the description, say that the item runs small or large or fits like this or that. Privacy Policy. Open a case with Poshmark. Every single buyer was pleased and did not file a return request. Instead, report the comment immediately using the action menu button. Scores have publicly complained about being duped out of hundreds of dollars by other users and unsatisfactory customer-service experiences. Do your best to address the case and see it resolved, then move on to making more sales. "You then return within the agreed-upon time, usually 30 days to two months, to pick up the item and pay off the loan (plus fees and interest)," they write. A buyer bought an LV purse from me that was authenticated by posh (sold for $870) and then returned it based on flaws. This is even more confusing since there are already US womens and juniors sizes 0-4 that fit differently than those above. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'fulfilledmerchant_com-box-4','ezslot_5',124,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-box-4-0'); If youre buying, make sure that you look at every description and photo shown. Thats why I want to go over a few top Poshmark seller mistakes Ive seen and how to avoid them so that you dont end up with cases opened against you. I sell every size available in my closet, so theres no way I know if a S, M, L, XL, 2XL all fit true to size. Remember you are dealing with a con artist here twisting facts and manipulation are nothing to them. Ill message them if theres a holiday weekend and tell them that Ill ship their items on Tuesday. Think about itif you were in their shoes, would you rule in favor of the unpleasant person or the one whos well-mannered? I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Hi Lexid, please reach out to support@poshmark.com. However, a buyer cannot request a return because the item didnt fit or they changed their mind. Platforms like Mercari are strict about enforcing no use of stock photos. All I got from them were automated responses and a $60 credit, says Lehman of the exchanges with Poshmark, which were obtained by The Post. Trades and Offline Transactions. Poshmark is refunding the buyers money because of minor skuff marks. If you're looking to ship using USPS Regional boxes, you will no longer have the option to send them at Regional Rates. When you receive the item back, check it to make sure its in the same condition as when you sent it. The kit is supposed to turn purple [if theres semen], and it turned a shade of purple, she said. The buyer again was an honest Posher, and she returned the blazer quickly and in the same condition that I sent it. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). If a fragile item doesnt fit in a box well (e.g., too big of a box), the item will shift around a lot during transit. Thats why I use the above tips as much as possible to give myself the best chance of a smooth sale. That is why it is important to invest in affordable tools such as a fabric shaver or stain remover. I will never ever ever do luxury business with the platform ever again. The shirt was torn in such a way that it had to be discarded. 3. I will continue to take detailed photos and write descriptions. Ive come across listings where people say that the item runs small. It happened two years later. If the item is just not your style or does not fit you, we unfortunately cannot accept a return. Any verified discrepancy between what was clearly stated on the listing and what was received is honored for a refund. Theres no sense in allowing someone like that impact my success. Gather the items you need for shipping as soon as you start selling or even before you start selling on Poshmark. No they didnt they fit like a 9.5. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. Funny.. We were scammed on a $220 sale on Poshmark, were [sic] the buyer switched out & return a different item, seller VintageGucci tweeted in September, along with photos of the real Gucci loafers they shipped and the fake ones they received as a return. I dont send shoes or purses in soft envelopes. I reiterated that the items not in the same condition that I sent, there were evidence of wear (odor), and I received a top that wasnt sold in my closet (my original top still with the buyer). You can then relist the item with corrected descriptions. Ill admit that I love stock photos. Tagged: Poshmark, thrifting & reselling 3. It was a flawed, generic email. They have this mantra, Its all about the people. But its not.. Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. Boo! We'll notify the buyer of the issue and work to resolve the problem once they receive the order. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-large-mobile-banner-1','ezslot_9',129,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-1-0'); Yes, USPS Regional Boxes Are Discontinued. How could it be approved ? Apr 27, 2023 at 3:59 PM. After all this time, it is still a great rate. Or the item may even fall out, never to be seen again. While this service is designed to primarily protect the buyers from ending up with fakes, sellers can also benefit from it as an added layer of proof to validate an items authenticity. In my experience, most of the other sellers are so grateful that they simply stay, and talk to . A button was missing. I wrapped tissue around the moving tail, placed bubble wrap on top of the vintage shrimp brooch, placed in a foam box, wrapped with a silk ribbon, added a note, a sterling silver pair of earrings and then placed in another box. You might know that the reason does not qualify for a return under Poshmark policy. *If youre new to Poshmark, you can receive a free $10 bonus when you sign up with my code re_world. Once you select a reason, you will be able to provide a description of the problem. The buyer and the seller do not pay. You can help in your own way by flagging a listing that you know for sure is a fake. Like this post? By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. Dont rely on Poshmarks conversions. Poshmark. Resist the temptation to go directly to the scammer. The CVV code is used to verify that you have the physical card in your possession and helps reduce the risk of debit or credit card fraud. I thought that I had described my item as best as I could, and indicated pictures of the flaws. So this case was denied to the buyer. Her claim indicated severe tears at the neckline, which were not shown or described. Enter your email address to subscribe to this blog and receive notifications of new posts by email. European sizes don't convert to US sizes like 36 = 6 and 37 = 7 the way they have them listed. eBay vs. Poshmark: Returns eBay. Dont try to lie about it, either. Poshmark isnt as strict about enforcing it. If you ever get a comment from a potential buyer asking you to move your conversation to email or on any channel outside the Poshmark platform, dont respond. What I Sold on Poshmark & Mercari - Winter 2019, 15 More Tips to Become a Top Seller on Poshmark, Whats the Poshmark Affiliate Program? What happens next? If the sizing details on the listing are accurate and matched the merchandise received, the seller is not to be held liable for any incompatible fit with the buyer. I am in a similar experience and find this experience to be a huge deterent in counting to support the site. Trust your instinct and rely on your common sense in determining fake accounts. If the shoe says 38, then I use the custom size option and enter 38. One of the most frustrating things when I was a new seller was making a quick sale and not being able to package it up well because I didnt have the right materials for it. ***On Mercari, you can get $10 when you sign up with the code JENMHM. Sometimes I ask the buyer if they read through the description of the item to ensure theyre receiving the correct size that they want. . Poshmark allows four pictures, but sometimes employees will ask for more. Torrid uses a similar system for plus-size clothing. Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. Find better backgrounds, add more light, use a photo editing app. I have decided that I am going to keep opening return disputes after I get the returns back and send pictures of my own measurements. But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). Here is an example of a case that was denied due to sizing issues. There are five main options for eBay return policies: No returns; 30-day returns, paid for by the buyer; 30-day returns, paid for by the seller; 60-day returns, paid for by the . European sizes dont convert to US sizes like 36 = 6 and 37 = 7 the way they have them listed. The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. In most instances, you should provide a response to an open case.

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