PetLab Co.s profile displayed a 4.4/5 star rating awarded by 7,442 customers. Hi Kristy, We are grateful for the opportunity to have served you. Stay pawsome,PetLab Co. We replied to the customer on the same date, 11/25/2022. We really appreciate the customer providing answers to our questions. The Dental Formula and Plaque Pro Bundle i currently am using is wonderful. Shortly after you contacted PetLabCo, they responded with a refund of my money and concern over the loss of my pet.-*****************************. Click on Edit Subscription for the subscription you want to cancel. Your payment details will not be stored and your personal data will never be passed on to third parties. And she limps a little like I do when we get up from the couch. You can Change Frequency from every 2 week to every 6 months if your current delivery schedule isn't just right. Shop items | Terms About this item Your subscription to PetLab Co. is cancelable at any time according to the terms of your contract. She could still get up and go to the park. My email is ************************* which is what the account was created under. Scroll down to Cancel Subscription and click the Cancel button. We are also refunding the most recent order. He wished that there was something he could have done to make things on her a little easier. And once he tasted it, he would eat the other three pieces on his own. Our We are happy to hear that the Probiotic Chews and Joint Care Chews are helping your pups Mimi and Cash. You don't want a huge stockpile. I also tried the stuff you put in the water for their breath and their teeth, and that seemed to work, but I wasn't as diligent about it. It is important to check your contract conditions. Cancelling a PetLab Co. subscription is possible in several ways. Contact Email contact@thepetlabco.com. I got the Chewables for gut health from Petlab Co. My dog likes them, so they are easy to administer. your pet will stop their supplement intake! We're always here to help and your pup's health is our top priority. Stay pawsome, PetLab Co. On what date will I be charged for my subscription? They are the founders of Petlab Co ., a direct to consumer (DTC) pet supplement. After scouring their website to try to cancel, then trying to call (no one ever answers and cannot leave a message) and trying to contact them via email, there appears to be NO WAY to cancel the subscription. *, We appreciate your effort and will try to fix the article. We care greatly about our customers and their pups and are happy to hear you had a great experience suing our chews. Thank you, you have successfully subscribed to our newsletter! Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies. Your submission has been received! Petlab Co. is a legitimate online provider of pet health products, founded and run by passionate pet owners. Petlab Co. Joint Care Reviews - Will It Help Your Dog? - HighYa In terms of a breakdown, 81% of customers awarded the chews a 4 or 5/5-star score, while just 6% gave them a 1/5-star rating. I want to change the items in my subscription, and also the delivery frequency, how can I do this? Subscription on the one you would like to manage. Where is your privacy policy? One of our Customer Care agents can answer your questions about any of our products. If youre looking for a better way to heal your fluffy pals issues, you may have come to the right place. Can I return? PetLab Co. Probiotics for Dogs - Amazon You can learn more about what kind of cookies we use, why, and how from our Privacy policy. Your subscription charge date will depend upon the date on which your subscription purchase was made. She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses. This information can also be found at the bottom of our website. He still has some yellow tartar, so I'll probably order another bottle of that before long because I'm just about out. Happy pet owners write about positive changes in their pets conditions. I can provide all of the order numbers, the first one being the ONLY one I authorized:7/11/22 order #******* (authorized a one time order)8/11/22 order #******* (not authorized, I was charged $50.75)9/11/22 order #******* (I did not authorize this)10/10/22 order #******* (not authorized)11/11/22 order #******* (not authorized)I have been trying desperately to cancel this auto ship and the website is rigged to not allow you to proceed. At Xpendy we offer to do so by means of a registered letter. What is your data retention policy? Stay pawsome, PetLab Co. We are very sorry that this customer experienced difficulty cancelling her subscription. He hasn't been able to do that in years. Hi Liz, Thank you so much for giving our products a go. I think that if they stood by their product , I should get a refund upon returning product. My doggies breath are so sweet now. The size of your dog will determine how many chews they need each day, see the below chart for details: Get your pup feeling better with 1 tub of 30 chews for $37.32. The contact was able to find it and cancel the subscription. To keep tabs on your package, copy and paste the order number sent in your shipping confirmation email into the Order Tracker on the brands website. By Patking2663 on Jan 21, 2023. Customer Reviews are not used in the calculation of BBB Rating. Petlab Co. Reviews | Read Customer Service Reviews of thepetlabco.com Petlab Co. Reviews | Read Customer Service Reviews of thepetlabco.com Can I modify or cancel my order after I have placed it? Petlab Co. Dental Formula Reviews - How Well Does It Work? - HighYa We've helped over 1 million people reduce unnecessary spending. I called them and they asked me to send them pictures. I went to the website a few days ago and tried canceling my subscription using the site tab to cancel any future shipments of the product. Thank you so much for sharing your feedback! Take a read through my PetLab Co. review to learn about the brand and its bestsellers. We always let you have full control over your subscription and you can cancel yourself, any time, without needing to contact us. On the same day I cancel the order. After the first month, I saw a difference in him. There were testimonials and videos that showed the dogs that were really hurting. We tried other chews, different products from different places, and the videos they have on their website. . So he had bad joints. All the best, PetLab Co. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Now, our Chihuahua just gets around so much better. My dog has frequent ear infections, licks her paws and scratches her tail. The pain and guilt Masanto felt during those final years of his pups life were unwavering. Yes, you can cancel your subscription anytime from your online account portal. Its location on this page may change next time you visit. products work best over time and with continued use, which is why we offer up to 20% Month by month works better because you don't know when they're going to cross the rainbow bridge. Shipping is free for all orders and takes between 3-5 days to get to you. The information contained within this site is not intended as a substitute for professional medical or veterinary advice. Especially, for the bigger dog, you have to give more than one. When you purchase through links on our site, we may earn commission on some of the items you choose to buy. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It goes against our guidelines to offer incentives for reviews. This morning, Jack-Jack wanted his chew cause that's his treat and he loves it. She comes around. They fixed it for me.great group! It got to the point where we could almost not touch her and we were so afraid that we were hurting her. We use dedicated people and clever technology to safeguard our platform. After receiving your payment, your letter will be sent within max 5 working days. Thank you so much for sharing your wonderful feedback! Best chew toys for dogs: for teething, playing and strong chewers For orders in transit with USPS, you can sign up to provide Delivery Instructions through their website. Confirm your choice by clicking on the Cancel Subscription button. He looks for it. Please keep us updated about his progress. Supplements can take up to 90 days of consistent use to show the best potential benefits. Thank you for sharing your positive experience with us. You can cancel your prescription at any time by emailing contact@thepetlabco.com. Fill in all your details and your letter of termination will be generated automatically. But more than that, he loves them. I have tried a pc , my phone, a laptop a tablet on several days thinking it might have been just a temporary glitch. I submitted a ticket through their "contact us" page, but never heard back. I just want to cancel a subscription that I was signed up for without y knowledge. 128 total complaints in the last 3 years. Our mission is simple. However, we do not have any record of this customer trying to reach out. The reason to choose for a registered letter is that it offers security. All the best, PetLab Co. Holy cow! Were so sorry to hear that your order didnt arrive just as expected. We will always endeavor to take payment on the same day each month. This is different for each provider. If your pet has, or you suspect your pet has any medical condition, you are urged to consult your . We always take a minute to get warmed up. Customer care agents are available to take calls during our hours of operation which are Mon-Fri 9am-7:30pm EST and Saturday 10am-630pm EST. I saw this Petlab Co. ad and I purchased the probiotics and started giving it to my dog. Further, we do not have any missed calls or voicemails left from them. PetLab Co. is for any pet owner who wishes to increase their pets vitality and help them feel better. I signed up for a subscription for my dog just one time I tried calling impossible to get in contact with someone call my bank to cancel the subscription. I was able to cancel the subscription but wasted $40. We are happy to hear that the Probiotic Chews are helping your pup. We'll have a representative reach out to you soon.PetLab Co. We are sorry the customer had this experience. See details. Their customer service phone number does not work. Range of products from dental health to digestive function, Full of great nutrition for your pet, such as fiber, antioxidants, and minerals, They need to be in their original condition. There was a dramatic improvement. We then tried her on Petlab. Dogs can experience these things too, and due to the lack of nutrition in certain foods, its not hard for their guts to become imbalanced. Gio has been diagnosed with seasonal allergies, and a "skin and coat" supplement was suggested by our veterinarian team. Petlabs prices are reasonable, with customers saving the most through its subscription service. Click Edit Now, he is running around like a puppy, getting zoomies, and his paws are no longer irritated from the licking. You can choose to have a Petlab product delivered every month, two months or three months when you make a purchase. Suitable for dogs and cats, an 8 oz bottle of PetLab Co. dental formula is $37.32.
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