mock call script for hotel reservation

Travel Agent: Okay. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? What was the customer's concern? Is that acceptable, sir? 2017-2023 Lingua.com. And the view of the city is great, too. This is Capitol Hotels in Washington, D.C. How may I help you? A: I need a room for a few days. Guest: Ok, thanks. Repeat A: I need to make a plane reservation. Have a pleasant day. Copyright @ 1998-2023. This week the chef has a three-course special on the menu. Repeat as necessary. Please note the number. All rights reserved. STEP 4 - Finish with a courteous call-closing statement. B: We have new room rates, sir. Step-2: Greet the guest properly. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. In fact, our all single rooms are occupied for next 5 days. B: Good! Im flying to Helsinki, Finland. Bill Oh excellent. 2. All we need now is a phone number. Please answer the following questions of understanding: What is the name of the hotel where Mr. Abrams plans on staying? Caller: Whoo. I can text you our address so that you can easily find us with a Google maps if youd like. A: Sure! Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. Reservation Officer: I can understand your urgency madam but I am very sorry. Guest: No sorry. How many rooms shall I book for you? Hotel XYZ (Name of the Hotel), Reception. your phone number is (718) 204-0341. Your flight under American Airlines that was. B: Most of our clients prefer nonsmoking. By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. We ask that you refrain from wearing flip flops, ball caps and tank tops. 00:00 00:00 Woman: Hello. After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. A: I'll be there in April: Friday through Monday, the 14th through the 17th. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. B: That's no problem at all. B: Would you prefer to leave from Los Angeles or Burbank Airport? TMP HOTEL ROOM RESERVATION. Man: Yes, Id like to reserve a room for two on the 21st of March. Hotel Receptionist: Thank you madam. B: Thank you so much, Mr. Sandals. Now, Mr. Sandals, about the room, smoking or nonsmoking? "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. Hotel: At midday, sir. I guess hill view will be splendid. (OPPORTUNITIES)5. A: I need to reserve a room. How can I help you? I'm John Sandals. Caller: Alright. Sunnyside Inn. 35 0 obj <>/Filter/FlateDecode/ID[<0C84319033EF7B47ACC81C210EC4ABA9>]/Index[26 18]/Info 25 0 R/Length 63/Prev 82960/Root 27 0 R/Size 44/Type/XRef/W[1 2 1]>>stream By the way, how much is it? Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Also, there is internet available in the lobby 24 hours a day. Guest: Well, a double-bedded room with AC and other facilities at least. A: Of course. B: Okay, Mr. Sandals. A bellboy will bring your bags up shortly. Your name is Sabrina. There are many points you need to understand while taking reservation. Mock sales calls should be part of onboarding, training, and continuous development. 26 0 obj <> endobj Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. - Thank you. It's nice to hear from you again. Travel Agent: Freedom Travel. [Okay] And when will you be returning? (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. Could you tell me when you need the room? Virtual Hostess: It has been my pleasure. Goodbye. Guest: Actually 5th April is my husbands birthday. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . I would like to book a room for next week. B: Okay, sir, let me reserve those dates, there. Hotel Clerk: Well, would you like a smoking or a non-smoking room? Lonnie Yes, I would. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . <> Do you need our services? Here are your tickets. Just give me a minute, let me check. We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. B: One minor problem, sir. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. Step 3: Confirm the customer's account (if applicable). 2 0 obj Client: The Center of Travel.com. B: No problem at all. For more information on Specialty Answering Service, including additional sample scripts, visit us at: www.specialtyansweringservice.net I'm Michelle, at your service. Thanks. A: Maybe. hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D AGENT: ALRIGHT! I can't handle that smell. Caller: Yeah? I plan to be there in April from the 14th to the 17th. B: Our room rates recently went up. - You'll have to be at West London Air Terminal by 6.00 am at the latest. B: Wonderful! A: Hi there, I want to reserve a hotel room. B: Hi, sir. When do you need the room? I made this \"interactive\" so that I'm not the only one talking about the topic. If a waiter or line cook is unable to work their scheduled shift, they can call into this staff hotline day or night. Review the key vocabulary and the sample sentences. Hotel Clerk: Hello. Travel Agent: Okay. It's area code 626-555-1739. A: I will be traveling to Aspen, Colorado. Let me check our computer here for a moment. I'm Michelle, at your service. . My name is Michelle. B: I'm happy to hear that, sir. Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. Caller: Whoo. The caller can't stay on the September long weekend because the hotel. to change a reservation. See you again! STEP 1 - Briefly summarise what has been accomplished on the call. A phone call to reserve a hotel room in English. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Repeat A: Hi there, I want to reserve a hotel room. U[w[.9{x-sb05xj/6v2v~@l." OCo\=,d{fDJsdLNsaGadFr&y15GRp:tLpv`x_bQ 'btOEJ-'x Man: Oh, thats a little too expensive for me. Caller: Alright. This is Capitol Hotels in Washington, D.C. How may I help you? We will then help that guest and provide impeccable customer service on your behalf. Alex Okay. Are you within walking distance from the Hilton on I-Drive? Steps You Should Follow Step-1: Answer the telephone within 3 rings. If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. Mr. Abrams: A single room with no balcony will suit our needs just fine. What can the agent improve on? Step 2: Empathize, apologize or assure (whichever applies). Reservation Officer: Sure madam. Tanya What are the dates you will be visiting with us? HOW CAN I HELP YOU? It is a mid-range hotel. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. What can we do for you? B: I have booked you on your flight at a great rate. Dont worry. Love you! Here are eight best practices for providing great customer experiences. 2. 2. A: Certainly. The complete conversation between the man making the reservation and the hotel receptionist is included. https://esllab.b-cdn.net/audio/mp3/flight.mp3. Tanya And how long will you be staying with us? I HAVE A NEW WEBSITE. To confirm Ted, I have you booked for 2 at 9:00 pm tonight. 8. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. A: I need a hotel room. hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. Welcome to the Westin Hotel C: Hi, Good morning. Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. Guest: Ok. We look forward to seeing you! Travel Commercial Voice Over Script Example 1: The Center of Travel.com. First, are you guys offering any dinner specials this week? Let me check and see what rooms are available. May I ask you for a special favor? Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. Hold on for few seconds. Do you prefer a smoking or nonsmoking room? May I have your name, please? :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. Gender: Male or Female. This is Cherry speaking, how may I help you today? Travel Agent: Sure, no problem. It was a pleasure. You can collect your ticket at the airport booking-office number 4. That's not bad. We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. I urgently need a single room for 1st January. Hotel Clerk: Okay. % Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Placing the emphasis on the customer's needs over your own situation ("I don't know," "I'm new here," etc.) Here is a brief overview of how we receive calls on your restaurants behalf. Receptionist: We can handle payment upon your arrival on Friday. If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. Discover short videos related to mock call for hotel reservation script exercise on TikTok. Reservation Officer: Sure Madam. Hmmm. Also, do you have a dress code? Be assured that we will also decorate the room in best possible way. A: Definitely nonsmoking. HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. Hotel Receptionist: Sure, madam. Virtual Hostess: Thank you, Ted. Listen to the recording on travel arrangements and read along with the conversation. Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. MAY I KNOW WHOSE ON THE LINE? Okay, sir, we look forward to seeing you in April! Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Reply. A: A queen sounds great. Listen to the recording on hotel reservations and read along with the conversation. A: Certainly. Calling Diner: No Sara, youve been great. B: That should be no problem. Can I book a reservation for 2 at 9:00 pm? Use Up/Down Arrow keys to increase or decrease volume. A: I hate cigarettes! CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. Voice Age: Young Adult. Oh, and Id like the cheapest flight available. A: That sounds fine to me. This is XXX hotel. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. A: Yes, that'll be just fine. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! It is Hotel ABC. A: $308! Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. Someone will give you a call momentarily. Would you like to make a reservation? Lonnie This Friday. May I help you? A: Nonsmoking, please. Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. may I help you ? When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. I did notice on your website that you have a pool and an exercise room. What time do you close tonight? A: Friday afternoon, April 14 through Monday morning, April 17. Am I right? MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. The email is TRobinson@xmailbox.com. My name is Michelle. Guest: Great. How much is a room? Calling Diner: Oh wow, that would be great. B: No problem at all. %PDF-1.4 The guest wants to reserve room for her husband. Here at A Courteous Communications, we have state of the art technology and software that allows us to synch up to your reservation book. B: 626-555-1739. Guest: Oh both are nice. My name is Sara; how may I help you today? "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. You take care. Check your understanding by answering the questions about the text. B: Nonsmoking. B: Not a problem. B: It'll be $308 nightly. Performance & security by Cloudflare. Now, does a queen sound okay? That's S A N D A L S. Caller: Well. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Could you please tell me your name? After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. Virtual Hostess: We most certainly are, Ted. If you're the agent, what will you do differently? Would you like a smoking or nonsmoking room? All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? I would like to make reservations, please. Calling Diner: Wow, that sounds incredible. Now, sir, do you have a preference for smoking or nonsmoking? A: Sure, John Sandals. B: Let me repeat that: 626-555-1739. Read the complete Terms of Use for more information. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. A: How much per night are we talking about? B: That is what I am here for. All rights reserved. And could I have your name please? The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. I'm glad we could take care of that for you, [Customer Name]. You can cancel up to five days in advance and we will refund your deposit. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. A: John Sandals. All Rights Reserved. November 25, 2019 at 8:18 pm . B: Thank you, Mr. Sandals. Understand who your customers are Keeping track of who stays at the hotel, with tools like sign in forms, surveys, and email lists can help hotels create experiences that meet their customer's needs. Hotel Receptionist: You are most welcome, madam. I cant guarantee you but I hope you will get single room there. You might notice that in the description above, it still shows callcenterninja.com. Receptionist: I am glad that I could help you today. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. Now, about the bed, is a queen-size okay? to report a cancellation. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. Save my name, email, and website in this browser for the next time I comment. Alex Thank you. B: Sir, I'm Michelle, and I run the front desk. Your reservation is in our computer. Hotel Clerk: All right. Here we will share 2 real life scenario. Customer Service Call Scripts for Handling Several Customers at the Same Time. Hotel Receptionist: May I have your contact number, madam? B: Each night will be $308. All we need now is a phone number. Review the key vocabulary and the sample sentences. Calling Diner: Hi Sara, my name is Ted. May I have your full name, please? Thanks for calling. Receptionist: Good afternoon! This is an example of telephone conversation in front office. 2. Reservations clerk: . Hotel Clerk: How do you spell your last name, Mr. Maexner? Do you have any vacancies? hbbd``b`$c`~" $ZR #JbF u Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Virtual Hostess: It looks like we have an opening. Calling Diner: Email would be best; it gets sent to my cell. A: My plans are to be there April 14th to the 17th. Hotel Receptionist: What type of room do you like to reserve, mam? I hope you and your wife enjoy dinner tonight and have a wonderful time for the remainder of your vacation. Randall Davis. A: Sure, John Sandals. 2. What days will you need a room? Your reservation is confirmed. Caller: Alright. Telephone Call Script: Hotel Reservation Cherry: Thank you for calling Hotel Anson. Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? Guest: Ok, and what time is check-out? An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. Sunnyside Inn. A: I have no problem with that. Hmm, hmm . Situation: The caller heard some gun shots, and saw people running from his neighbor's house. The call should look something like this: Introduction (5%): Answer the phone in a professional manner. Kindly email me so that I can help you right away: reagene.biz@gmail.com THANK YOU!! #CancellationOfReservation #HotelReservation #FrontOfficeOperations Do you find that acceptable, sir? 1. Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. You have entered an incorrect email address! Is there anything else I can help you with? is fully booked. Thank you for doing business with us, Mr. Sandals. ezekiel mae says: Do you have mock call for retail services. Cloudflare Ray ID: 7c0e004e9e22d3f4 Hotel Receptionist: I repeat917494-4476. By the way, how much is it? (After few seconds). My phone number is 626-555-1739. May I know the specific date for the reservation? I would like to reserve a room from the 5th of April for 5 days. Learn how your comment data is processed. Do you prefer a room with the view of the swimming pool or the hill madam? Your reservation is all set except for your phone number. . Review the key vocabulary and the sample sentences. Thank you so much for choosing our hotel, sir! 54.36.126.202 Hotel Receptionist: May I have your name please? Hotel Clerk: Its only $200 dollars, plus a 10% room tax. Guest: That is so kind of you. How did the agent resolve the concern/issue?3. Have a nice day. Hotel Receptionist: Sure, Madam. Read the complete Terms of Use for more information. Hotel PQR, Reception. A: I would prefer to return in the afternoon. B: That's 626-555-1739. We look forward to receive you on 4th April. Carefully look at their dialogues: Hotel Receptionist: Good Evening. Our prices are now slightly higher. : Good morning sir. What is your destination? Click to reveal G: Hello Good Morning Zerah, I would like to reserve a room please. Download our free sales script templates and customize them to move leads through your sales process more efficiently. 504K views 1 year ago Mock Call #9: Hotel Reservation. Guest: 257 Park Avenue South, New York, NY 10010, USA. Caller: And what are thedepartureand arrival times for each of those flights? Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. What is it? (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. Comments, requests, suggestions, drop them in the comments. An item isn't available Explore the latest videos from hashtags: # . B: It's $308 a night. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. Has been out of service for more than a week. In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. Caller: Uh, well, Id like tocatcha return flight on the twenty-ninth. me to have a short recap of what we have discussed today. Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. A: It's 626-555-1739. I see. You provide us with your restaurants most frequently asked questions and answers; key information such as location, hours of operation and website information; and the contact numbers for the general manager, catering/event coordinator and emergency service technicians. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. Goal: Pacify the irate caller, Resolve the issue of the customer and Establish rapport. This is the front desk. Is there anything else that you need at this point in time? :) Thanks so much for watching. A: Possibly. Hotel Reservation Dialogue #1 R: Good morning. B: I hear you, sir. Have a wonderful rest of your day! STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives).

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