aspen dental refund processing

Before the appointment I received a credit rejection letter. Work done went bad in less than a year. Guarantee: Aspen Dental offers a money-back guarantee on all dentures, both full and partial sets. I would like Aspen Dental in *************, ** to be investigated for insurance fraud. Patient Refunds at Aspen Dental | Ric Size They have even answered and hung up on me. Aspen Dental Refund Processing in East Syracuse, NY Then they waited to June to send it to my insurance, but my insurance wanted copies of my x-rays before they would pay. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, From Business: Aspen Dental in Auburn, NY is open for all appointment types. A week later once the permanent crown had arrived; another technician had difficulty sealing the crown to ensure a comfortable bite alignment. My experience was really great overall, Aspen Dental, Winchester, Virginia, showed their experience in handling my issues with dentures that were quite old. No one wants to live in pain, but too many do because they are afraid to face their fears, themselves, and the truth. BBB Business Profiles are subject to change at any time. So I went back in over Christmas Break to get them to adjust it. Thats a set-back for the patient and for dentists trying to help their patients, while making a decent living. She said she would look into it. All the dentists speak perfect english with no accents, which is very hard to find, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. 2 weeks went by I called ***** and they told me to wait until the end of the billing cycle, that was May 2nd and still have not received the refund. So 1 more was put on I headed home got 2 miles from the Aspen dentist office, it came apart, so I go back to dentist office, they put another one in, I head back home again, and this one they put in came out. Pay real dentists what theyre worth, and let them run their offices. Well, we will see what happens. I went to Aspen Dental in *************, ***** in March 2021. All claims for refunds get kicked to corporate, in Syracuse, NY. I am happy that this is resolved, and will return to them for more work. She started going there and said they did a really good job and so I started to go. What is the Denture Money Back Guarantee? | Denture FAQ - Aspen Dental Went for a routine cleaning (which is covered 100%), on my insurance on May 1, 2010. However, attorneys for the patients, Brian Cohen and Jeffrey Norton, say in the lawsuit that Aspen Dental trains the dentists and sets production goals for them, accusing the company of illegally practicing medicine. I have been a patient at Aspen for Upper restoration to open my bit I wa, rude and unprofessional behavior from office manager - erica blotzer. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. On 06/29/20,I went to aspen dental and had partial made upper and. Dollars and Dentists, our joint report with the Center for Public Integrity reported in June that Aspen Dentals practice of serving patients who cannot afford a dentist has led to complaints of patients being locked into debt as well as being overcharged and given unnecessary treatments. Together, we're making dentistry better, allowing more people to access dental care that works with their lives. Jan 27, 2013 7:21 pm EST. All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. After x-rays, and an exam I was sent to the finance woman. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I conceded, got the root canal but now Aspen Dental is withholding both treatment and money when requesting a refund. This comment was posted by a verified customer. As a consumer I really dont need to see this, and I was only made aware when I read ADA News lame response to all this [2]. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Everything is new and digital. Two Had teeth extracted Sept. 4, 2020. . Just about anything in private practice is better than corporate dental [1]. Aspen Dental | Complaints | Better Business Bureau Profile When it came back it was then loose in my mouth. I had to wait 3 weeks between them because they couldn't fit me in after 3:30 for several weeks. At one point the franchis owner, *********, came in to help. I asked about pill form antibiotics and was told "No, Absolutely Not!!! I am uploading a copy of the the email stating I will get my refund of $4312. I had multiple conditions that had ravaged my teeth. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, I have to say this was the worst experience I've ever had at a dentist. Crap like this in our faces is also why people are cutting out paid-for TV. I got really upset over the lie that I just told, and told them if they did not send the bills to the insurance company asap, I would report them to the better business bureau. to tighten the loose partial that occured while I was in the dentist's office! Dental Patient Refund Letters | 2 FREE Templates to Download Its also why dentists must have malpractice insurance. The first payment a mistake was made. Please email me an updated invoice with a zero balance. See reviews, photos, directions, phone numbers and more for Aspen Dental Refund Processing locations in Clinton, NY. So I left I dont even, From Business: For most people, Downtown Dental Syracuse is the only dental office you and your family will ever need, located in the heart of Downtown Syracuse in the historic, From Business: NEW SMILE - NEW BEGINNINGS WHERE WILL YOUR NEW SMILE TAKE YOU? . My experience was really great overall, Aspen Dental in New Hartford, NY is open for all appointment types. I had paid for fillings in the past so I knew it was the correct amount. Because of the price I turned that option down. He never did and then pulled a bait n switch sending me an email stating I will not get a refund unless I sign a release form. [Resolved] Aspen Dental Review: billing - ComplaintsBoard.com Talk about being held up! I also sent a letter to the CORPORATE office for Asspen detailing my compliants, my actions, whom I spoke with, and my expected resolutions/refunds. Dr. Laura is friendly and gentle. XXX-XXX-XXXX. BBB is here to help. I received a call Mon at 7:31a to tell me that they don't have the crown and I need to resched again. This review was chosen algorithmically as the most valued customer feedback. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. At the beginning of the denture process, there is a "try-in . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 6 appts. I am having a problem now with them billing me for something that as part of the group program they agree to accept a set fee. As much as they say they want you to have a healthy mouth, it was very much not evident today as my only options were to wait 2 or more hours because they were short staffed and didn't want to admit that they changed my appt without confirming it with me or to get rescheduled but of course they cant get me in until a week and a half because they are short staffed. I have not worn the since. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. 1 complaints closed in the last 12 months. Never address the reason the appointment was made which was for to have a tooth pulled and partials made for upper and lower teeth. -10), then click OK. dental practices, employ, or in any way supervise the dentists providing dental care. From Business: We are a family owned General Dentistry Practice located in Syracuse NY. Stick with Danica for advertising, until you can present yourself honestly & competently as professionals. All other marks contained herein are the property of their respective owners. Ive never heard a caring patient say they wanted their dentist to be financially strapped. I am disappointed and hurt. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! I was told my refund was never put in the system. file this complaint and put in her permanent employee folder or site. Aspen Dental | Find a Dentist | 1000+ Offices Across US I expressed my displeasure at having to leave with a loose partial but was told repeatedly that per the dentist I have to schedule an appt. I would like any negative findings that *** have been reported to my credit removed. I asked for a call back I never got it and she was never in the office when I called several other times. Their extremely restrictive hours has made it impossible for me to taking any more time off from work and they are unwilling to even to accommodate. ADMI agreed to pay $15,000 in restitution and $80,000 to the state for future investigations and consumer protection enforcement operations. ?At CNY Dental Arts, we believe that one very important gateway to establishing an instant, positive connection to another hum, For most people, Downtown Dental Syracuse is the only dental office you and your family will ever need, located in the heart of Downtown Syracuse in the historic University building we have been provi. Account_Number: XXXXXXXX. It wasnt until I recd a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. Incorrect billing and not fitting denture. So I was to receive another refund. Aspen Dental Refund Processing in Clinton, NY with Reviews Wrong. I am on disability. You'll receive access to exclusive information and early alerts about our documentaries and investigations. Allie. It wasnt about gouging patients with huge treatment plans to enrich myself personally. When theres enough industry slippage from the professional standard-of-care, then corporate can move in and wipe out a lot of practices. They took my insurance card and told me that insurance would provide discounts of $7,445.01 and that the insurance would pay $2,863.92. Patient Forms | Aspen Dental Total I am requesting for refund is 525 since overcharged for office visits and not receiving the crown. About the Business Aspen Dental in Williston,VT offers a wide range of dental services like denture, gum diseases, root canal, crowns and bridges offered by skilled doctors and best lab technicians .To see a dentist near you book online or call during Monday - Friday 6:30am -11:00pm, Saturday 7:00am - 9:00pm, or Su Location & Hours BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Please remove my account from collections and remove any negative marks towards my credit. Hi Jennifer -- I've passed your comments along to Patient Satisfaction, and they will be following up with you today. Refund was issued back to my credit card finally on March 31, 2022. Also, despite my objections; I was told that a root canal was need so they could better fit the new crown. This complaint was posted by a verified customer. Bless you,, thank you. The hygi, Everyone at the Utica Aspen Dental office is very friendly and nice. 4754 Commercial Dr Ste 2, New Hartford, NY 13413, 5112 W Taft Rd., Ste S, Liverpool, NY 13088, 5663 E Circle Dr Cicero Ny, Cicero, NY 13039. Hopefully I will be able to find a clinic that stands by their work and have a decent quality products. Every appt. The ADA will not act in the interest of working dentists, as they are bought-and-paid-for by insurance and other corporate giants. I asked for a refund of the overpayment of 30 in office visits and 495 for the crown and was threatened that I would be charged ***** for the temp crown if I want a refund. I attached the screen shots to this complaint. I had my teeth pulled and dentures which had to be paid 100% prior to the procedure being completed. Also, we p, Our mission is to provide state of the art dental care to our patients with excellence, compassion and integrity. (does it range from severity? 1 Crown was placed too small leaving a huge gap in my teeth They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. Whether you're a first-time denture wearer or need a simple adjustment, you can count on our care teams to deliver fast, affordable service in our on-site labs all backed by our denture money back guarantee. Would NEVER go again. They carefully measured my, I am trying to trust other people, but cant. But after only 3 months of use the left screw broke. Thousands of practices have vanished, leaving a huge pool of available labor (young & old) for corporate to exploit. This doesnt make sense. As with most other Aspen dental obligations and promises, the refund hasn't been issued as of today, 10 days later. I never heard back from the employee and did not get any more bills from Aspen Dental. she told me that my insurance co. was the problem. Aspen Dental: Reviews, Complaints, Customer Claims | ComplaintsBoard (does it range from severity? April 18, 2023 I am now curious to know if that appt. I am requesting my full refund for unused serviced, I went to spend dental in Abingdon md for a free exam the work invoice came up to $1600 I supplied my dental insurance with net life back on 10/15/21.. the 2nd week of December 15 2021 I received a phone 8am asking to give my social security number because Tamara couldn't process with my insurance without it. Aspen Dental nor any representative of Aspen Dental has yet to contact me via phone nor email in regards to this issue. The Aspen Dental network is committed to breaking down barriers to care. As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. They sent my bill to my husband's insurance instead of mine, they never sent his in. Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. As a matter of policy, BBB does not endorse any product, service or business. A class-action lawsuit accuses Aspen Dental, one of the nations largest corporate-dental chains, of illegally owning dental practices and of deceiving patients. a lower denture that fixs. Was quoted a price of $1719.00 to pay off my balance, which I paid. Aspen Dental Lawsuit - Highlights and Reports - State of the Suit she seemed that she didn't want to talk to me or answer any questions i had. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Its a practice-builder to do so. In March of 08, my husband went to Aspen Dental for dentures, he filled out his paperwork and paid his share of the bill that was owed, and they said they would bill his insurance for the rest. The staff was great and the doctor was very personable and thorough. The first appointment was supposed to be a deep cleaning and the second was supposed to be a filling. Refund via check. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. Web Site Copyright 1995-2023 WGBH Educational Foundation. Kool Smiles Performed "Unnecessary" Procedures on Children, DOJ Says, Dental Chain Violated New York Law, Settlement Says, Dental Chain May Be Booted From Medicaid Program, Following Carolyn Bryant Donham's Death, Revisit Emmett Till's Life, Murder and Legacy, Amid the Talibans Worsening Crackdown on Journalists, News in Afghanistan Is Forced to Adapt, Humanitarian Needs in Afghanistan Deepen as Taliban Continues Ban on Women Working for NGOs, UN, I Lost My Son A Deeper Look at the Chaos at Kabul Airport When U.S. They continue to deny the service and treatment I have paid for hence I maintain my desire for a refund as I no longer believe they are even trying to adhere to not only their own motto of customer satisfaction but not even basic standards of patient care. When I called got a quote that was bait and switch. BBB is here to help. Carefully consider the reasons for that? On February 14, 2020, I came in to get a check up. I have seen other issues about this. My next (unnessary) appt. I got a phone call from their staff while I was at work telling me it was an Orthodontic consultation and it would cost 437.00 I said no way I never agreed to that it was supposed to be a cleaning and a filling and that my wife told me two visits for the cleaning. It was very painful. Since the orthodontic consultation was not agreed to it was basically a free visit. ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. (Not a refund requested from an unsatisfied dental patient). This will surely increase the credibility of your complaint. In Feb 08, I went to Aspen Dental for dentures, I paid my share of what they said was owed, and the rest they would bill the insurance for. I paid along to have an implant. The dentists and staff at Aspen Dental offices around the U.S. provide access to high quality, affordable dental care for millions of patients, the Syracuse-based company said. aspen dental refund policy - Refund And Return - Agency for Health Care February 27, 2019 Dental Patient Refund Letters: Step 1 Run Your Reports Send dental patient refund letters with every patient refund check. The doctor who can successfully manage a private practice until its time to sell/close, and also work in any other type of dental practice while keeping it profitable (& satisfying patients), is the most valuable dentist. Dentists tell their patients the truth, and do their best to help them. hrowan@att.net. I claimed bankruptcy a few months after that. They are the ones most-qualified for leadership, because they have seen & done it all, from all sides. Called Lynette back, just to inform her that a claim for this was never filedher attitude was very unprofessional and rude. Click Supplemental at the upper right. Exemplary patient, From Business: Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. Now its in collections. I also got a 140.00 toothbrush handed to me, not asked and billed forI took back and explained he knewmy situation of no money and you hand me this without even asking? Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics.

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